Debbie Rodriguez
Albuquerque,NM
Summary
Accomplished Store Administrator with a proven track record at Albertsons Market, enhancing team productivity and customer satisfaction through expert training and outstanding communication. Skilled in payroll management and employee training, I excel in fostering a positive and efficient work environment. Demonstrates a unique blend of leadership and hospitality, ensuring operational excellence.
Overview
29
29
years of professional experience
Work History
Store Administrator
Albertsons Market
10131 Coors Rd NW, Albuquerque, NM
03.2009 - Current
- Facilitated open communication between staff and management.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Process all hiring, training and mentoring new staff members.
- Assist department managers hire and maintain team members; also corrective action and terminations.
- Do all new hire paperwork, direct deposit and rapid pay card immediately and send into office.
- Explain benefits and other incentives to team members.
- Did New Hire Orientation for all stores
- Do incident reports
- Organize and log all INFOR transactions.
- Complete point of sale opening and Reconcile daily sales transactions to balance and log day-to-day
- Assist store director with daily updates and provide labor and sales info.
- Daily maintain team members in Kronos ie., missed punches, training, vacation/sick pay.
- Finalize payroll
- Researched issues to obtain appropriate answers to customer inquiries.
Store Bookkeeping Trainer
Albertsons Market
Various Locations In New Mexico
09.2023 - 06.2024
- Provided one-on-one mentoring to help individuals learn the new Bookkeeping procedures with the Recycler, Deposita and "KAR" appliance. (A.M. and P.M.)
- Collaborated with subject matter experts to create accurate training content.
- Developed customized spreadsheets and Logs to help make transition easier.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Provided coaching and mentoring after training was finished
Customer Service Assistant Supervisor
Raley's / Albertsons
7800 Enchanted Hills DR NE, Rio Rancho NM
09.2001 - 03.2009
- Greet and engage with any guest who enters my area,
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided constructive feedback to team members based on observed behavior during customer interactions.
- Mentored sackers, resulting in increased productivity and reduced turnover rates.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands.
Service Supervisor
Albertsons
6200 Coors Rd NW, Albuquerque, NM
08.1995 - 09.2001
- Acknowledge and engage with any guest entering the store.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Responded to customer requests for products, services, and company information.
- Trained team members on new procedures, policies and promotions.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the frontend, maintaining a high level of organization and productivity.
Education
No Degree - Early Childhood Studies
NMSU
Las Cruces, NMSkills
- Friendly and Positive
- Recruiting and Hiring
- Multitasking and Organization
- Talent Recruitment
- Team leadership and coaching
- Outstanding communication skills
- Payroll Management
- Employee Training
- Policies and Procedures
- Employee Terminations
- Hospitality and accommodation
Timeline
Store Bookkeeping Trainer
Albertsons Market
09.2023 - 06.2024
Store Administrator
Albertsons Market
03.2009 - Current
Customer Service Assistant Supervisor
Raley's / Albertsons
09.2001 - 03.2009
Service Supervisor
Albertsons
08.1995 - 09.2001
No Degree - Early Childhood Studies
NMSU