Debbie Rodriguez
Albuquerque,NM
Summary
Accomplished Store Administrator with a proven track record at Albertsons Market, enhancing team productivity and customer satisfaction through expert training and outstanding communication. Skilled in payroll management and employee training, I excel in fostering a positive and efficient work environment. Demonstrates a unique blend of leadership and hospitality, ensuring operational excellence.
Overview
29
29
years of professional experience
Work History
Store Administrator
Albertsons Market
03.2009 - Current
- Facilitated open communication between staff and management.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Process all hiring, training and mentoring new staff members.
- Assist department managers hire and maintain team members; also corrective action and terminations.
- Do all new hire paperwork, direct deposit and rapid pay card immediately and send into office.
- Explain benefits and other incentives to team members.
- Did New Hire Orientation for all stores
- Do incident reports
- Organize and log all INFOR transactions.
- Complete point of sale opening and Reconcile daily sales transactions to balance and log day-to-day
- Assist store director with daily updates and provide labor and sales info.
- Daily maintain team members in Kronos ie., missed punches, training, vacation/sick pay.
- Finalize payroll
- Researched issues to obtain appropriate answers to customer inquiries.
Store Bookkeeping Trainer
Albertsons Market
09.2023 - 06.2024
- Provided one-on-one mentoring to help individuals learn the new Bookkeeping procedures with the Recycler, Deposita and "KAR" appliance. (A.M. and P.M.)
- Collaborated with subject matter experts to create accurate training content.
- Developed customized spreadsheets and Logs to help make transition easier.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Provided coaching and mentoring after training was finished
Customer Service Assistant Supervisor
Raley's / Albertsons
09.2001 - 03.2009
- Greet and engage with any guest who enters my area,
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided constructive feedback to team members based on observed behavior during customer interactions.
- Mentored sackers, resulting in increased productivity and reduced turnover rates.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands.
Service Supervisor
Albertsons
08.1995 - 09.2001
- Acknowledge and engage with any guest entering the store.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Responded to customer requests for products, services, and company information.
- Trained team members on new procedures, policies and promotions.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the frontend, maintaining a high level of organization and productivity.
Education
No Degree - Early Childhood Studies
NMSU
Las Cruces, NMSkills
- Friendly and Positive
- Recruiting and Hiring
- Multitasking and Organization
- Talent Recruitment
- Team leadership and coaching
- Outstanding communication skills
- Payroll Management
- Employee Training
- Policies and Procedures
- Employee Terminations
- Hospitality and accommodation
Timeline
Store Bookkeeping Trainer
Albertsons Market
09.2023 - 06.2024
Store Administrator
Albertsons Market
03.2009 - Current
Customer Service Assistant Supervisor
Raley's / Albertsons
09.2001 - 03.2009
Service Supervisor
Albertsons
08.1995 - 09.2001
No Degree - Early Childhood Studies
NMSU
Similar Profiles
Michael MooreMichael Moore
Sales Associate at Albertsons MarketSales Associate at Albertsons Market
Chloe SopherChloe Sopher
Courtesy Clerk at Albertsons MarketCourtesy Clerk at Albertsons Market
Asmait TeweldeAsmait Tewelde
Pharmacy Technician at Albertsons MarketPharmacy Technician at Albertsons Market