Debbie Ross
Lakeland
Summary
Dynamic retail client services manager at Advantage Solutions, recognized for enhancing customer satisfaction through strategic initiatives and effective team leadership. Expert in process optimization and data-driven decision making, I successfully developed client engagement strategies that fostered long-term partnerships and improved service delivery, achieving significant operational efficiencies.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
19
19
years of professional experience
Work History
Retail Sales Rep
Advantage Solutions
01.2007 - Current
- Developed and implemented strategic initiatives to improve client satisfaction scores.
- Analyzed market trends to inform product positioning and promotional strategies.
- Collaborated with stakeholders to refine workflows and reduce operational bottlenecks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw resolution of client inquiries, ensuring timely responses and effective solutions.
- Managed key account relationships, fostering long-term partnerships through strategic communication and support.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Skills
- Client relationship management
- Process optimization
- Effective team leadership
- Data-driven decision making
Timeline
Retail Sales Rep
Advantage Solutions
01.2007 - Current