Debbie Rosson
Yukon,OK
Summary
Productive Dental Office Manager with versatile skills in staff supervision and customer service. Mathematical and computational strengths create thorough budgets and financial strategies. Gifted communicator promotes practice reputation and creates inviting work environment. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dr. Charles Towe Jr., DDS
Oklahoma City, OK
12.2022 - Current
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Received and processed patient scheduling requests in a timely manner.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated execution and improvement of daily dental office practices.
- Coordinated with dentist regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Prepared daily and monthly reports summarizing activity within the dental practice for review by Dr. Towe
- Managed all front desk operations, including phone calls and customer service inquiries.
- Delegated work to staff, setting priorities and goals.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Informed patients of claims status after filing insurance claims.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Conducted regular audits of insurance billing to ensure accuracy and compliance.
Patient Services Coordinator
Dr. Jerry Mullen, OD
OKC, OK
01.2020 - 12.2022
- Verified demographics and insurance information to register patients in computer system.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Greeted patients and visitors in a friendly and professional manner.
- Answered questions from patients regarding their accounts and billing inquiries.
- Answered telephone calls to schedule appointments and answer patient questions.
- Ensured all patient forms were completed properly before submitting them for processing.
Dental Assistant
Dr. Larry Olson, DDS
Bethany, OK
06.2004 - 12.2019
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Ensured compliance with infection control policies and procedures.
- Conducted routine maintenance of equipment used in dentistry operations.
- Ordered supplies necessary for daily operations of the practice.
- Explained dental services and payment plans to help patients make informed decisions.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Care Coordinator
Dr. Curtis Brown, MD
Yukon, OK
12.2002 - 06.2004
- Answered telephone calls to schedule appointments and answer patient questions.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Help the nursing staff with all paperwork, insuring it went to the proper staff.
Education
Some College (No Degree) -
El Reno Junior College
El RenoSkills
- Dental office management
- Dental software proficiency
- Patient scheduling
- Appointment coordination
- Patient relations
- Workflow coordination
- Insurance billing
- Oral communication
- Treatment Planning
- Payment plans
- Patient care
Certification
- Course of Radiation Safety and Protection in the dental office (Oklahoma Board of Dentistry), Dental Assistant License Permit #DA8287, OSHA CE's online and many front office CE's, HIPPA Compliance.
- Fluent in multiple dental software programs: Dentrix, Eagle Soft, and Softdent. Medical: Mysis medical
Additional Experience
- Recovered embezzled funds on patients accounts in present dental office.
- Worked patient accounts that had not been done in 3 years prior to me
- Sent insurances that had not been done and got patients accounts up to date
- Mailed statements that had not been done in 3 years, collected copays and deductibles at time of service
Timeline
Dental Office Manager
Dr. Charles Towe Jr., DDS
12.2022 - Current
Patient Services Coordinator
Dr. Jerry Mullen, OD
01.2020 - 12.2022
Dental Assistant
Dr. Larry Olson, DDS
06.2004 - 12.2019
Patient Care Coordinator
Dr. Curtis Brown, MD
12.2002 - 06.2004
- Course of Radiation Safety and Protection in the dental office (Oklahoma Board of Dentistry), Dental Assistant License Permit #DA8287, OSHA CE's online and many front office CE's, HIPPA Compliance.
- Fluent in multiple dental software programs: Dentrix, Eagle Soft, and Softdent. Medical: Mysis medical
Some College (No Degree) -
El Reno Junior College
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