Debbie Rushing
Hawkins,TX
Summary
Highly organized, forward-thinking and responsive to changing demands. Personable and dedicated Customer Service Representative with extensive experience in ministry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Vet Technician
Hawkins Pet and Exotic Animal Clinic
Hawkins, Texas
10.2023 - Current
- Assisted veterinarians in surgical procedures and patient care tasks.
- Monitored animal health and behavior during examinations and treatments.
- Administered medications and vaccinations as directed by veterinary staff.
- Educated pet owners on proper care and post-treatment instructions.
- Maintained cleanliness and organization of examination rooms and equipment.
- Provided compassionate support to animals and their owners during visits.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Assisted with the collection of blood samples for laboratory testing.
- Scheduled appointments for new patients as well as follow up visits for existing ones.
- Conducted routine health checks on newly admitted animals to assess overall health status.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Delivered excellent service to pet owners to drive repeat business.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Substitute Teacher
Hawkins I.S.D.
Hawkins, TX
10.2023 - 09.2024
- Managed classroom activities and maintained a positive learning environment.
- Collaborated with teachers to support student engagement and participation.
- Encouraged positive behavior among students through effective communication techniques.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Supported special needs students by providing individual instruction as needed.
Payables and Receivables Customer Service
Summit Servying, Inc
Tyler, Texas
04.2020 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Director of Marketing
Fairway Ford Tyler
Tyler, TX
11.2019 - 06.2020
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Recommended product changes to enhance customer interest and maximize sales.
- Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
- Demonstrated dedication to quality by successfully contributing to each client as if they were my only client.
Accounting Manager/Sales Manager
TAABS Marketing
Tyler, TX
10.2017 - 11.2019
- Managed all payroll processing and changes for 10+ employees.
- Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Organized financial information and modeled data for trend forecasting.
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Processed and paid taxes to keep operation compliant with state and federal laws.
- Handled expenses like AP and AR, bank and credit card reconciliations and reporting.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Owner/Operator
Family Tree Daycare
Hawkins, TX
09.2010 - 09.2017
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Directed hiring and training of new department managers to drive organizational improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Mentored team of customer service leaders to maximize quality in all support areas.
Education
High School Diploma -
Lindale High School
Lindale, TX05.1998
Some College (No Degree) - Business
ETBU
Marshall TxSome College (No Degree) - Business
T.J.C.
TylerSkills
- Reporting
- Regulatory compliance
- Client relationship management
- Cost and budget analysis
- Communications
- Organization
- Administrative support
- Data management
- Customer service
- MS Office
- Business operations
- Problem resolution
- Invoice generation
- Data Analysis
- Adaptive team player
- Customer relations
- Problem-solving abilities
- Project management abilities
- High-energy attitude
- Staff training and development
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Appointment scheduling
Timeline
Vet Technician
Hawkins Pet and Exotic Animal Clinic
10.2023 - Current
Substitute Teacher
Hawkins I.S.D.
10.2023 - 09.2024
Payables and Receivables Customer Service
Summit Servying, Inc
04.2020 - 10.2023
Director of Marketing
Fairway Ford Tyler
11.2019 - 06.2020
Accounting Manager/Sales Manager
TAABS Marketing
10.2017 - 11.2019
Owner/Operator
Family Tree Daycare
09.2010 - 09.2017
High School Diploma -
Lindale High School
Some College (No Degree) - Business
ETBU
Some College (No Degree) - Business
T.J.C.
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