Debbie Santos
5882 Mariposa Pl. San Diego ,CA
Summary
With a proven track record at Heatherwood Retirement Community, I excel in culinary techniques and team leadership, enhancing dining experiences through innovative meal preparation and sanitation practices. My ability to adapt and communicate effectively led to significant improvements in customer satisfaction and operational efficiency, showcasing my commitment to excellence in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Culinary Associate
Heatherwood Retirement Community
08.2023 - 09.2024
- Participated in regular training sessions, staying up-to-date on industry trends and best practices.
- Worked closely with front-of-house staff to address any guest concerns or dietary restrictions promptly and professionally.
- Maintained strict adherence to food safety regulations, ensuring a safe dining experience for all guests.
- Received positive feedback from guests on dish presentation and taste, contributing to a strong reputation for the restaurant.
- Mentored junior staff members in proper cooking techniques and kitchen safety guidelines.
- Consistently met or exceeded prep time goals, resulting in smoother service during peak hours.
- Improved customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Established effective communication channels within the kitchen team, fostering a positive and collaborative work atmosphere.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal productivity.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
Airport Site Manager
J J Janitorial Services
05.2006 - 04.2007
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of 60 employees in 2006 & 2007.
Lead Associate
Sterling Department Store
03.1987 - 04.1991
- Participated in regular training sessions, staying up-to-date on industry trends and best practices.
- Worked closely with front-of-house staff to address any guest concerns or dietary restrictions promptly and professionally.
- Maintained strict adherence to food safety regulations, ensuring a safe dining experience for all guests.
- Received positive feedback from guests on dish presentation and taste, contributing to a strong reputation for the restaurant.
- Mentored junior staff members in proper cooking techniques and kitchen safety guidelines.
- Consistently met or exceeded prep time goals, resulting in smoother service during peak hours.
- Improved customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Established effective communication channels within the kitchen team, fostering a positive and collaborative work atmosphere.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal productivity.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
Overnight Supervisor
Unlimited Services Group Inc
05.2005 - 05.2006
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
Supervisor
Unlimited Services Group Inc
06.2002 - 05.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Cabin Cleaner
Unlimited Services Group Inc
08.2000 - 06.2002
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
Office Manager
Kmart 7705 Guam
05.1995 - 08.2000
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant
A K General Motors
01.1994 - 03.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
A K Toyota Sales
08.1992 - 01.1994
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
A K Warehouse Outlet
08.1991 - 08.1992
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Required Subjects
John F Kennedy High School
Tamuning Guam 1985
Skills
- Meal Preparation
- Sanitation Practices
- Portion Control
- Culinary techniques
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Problem-solving abilities
- Sweeping and Mopping
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace Safety
- Excellent Communication
- Team Leadership
- Creative Thinking
- Adaptability and Flexibility
- Effective Communication
- Team contribution
- Dishwasher Operation
- Customer Engagement
Timeline
Culinary Associate
Heatherwood Retirement Community
08.2023 - 09.2024
Airport Site Manager
J J Janitorial Services
05.2006 - 04.2007
Overnight Supervisor
Unlimited Services Group Inc
05.2005 - 05.2006
Supervisor
Unlimited Services Group Inc
06.2002 - 05.2004
Cabin Cleaner
Unlimited Services Group Inc
08.2000 - 06.2002
Office Manager
Kmart 7705 Guam
05.1995 - 08.2000
Administrative Assistant
A K General Motors
01.1994 - 03.1995
Administrative Assistant
A K Toyota Sales
08.1992 - 01.1994
Administrative Assistant
A K Warehouse Outlet
08.1991 - 08.1992
Lead Associate
Sterling Department Store
03.1987 - 04.1991
Required Subjects
John F Kennedy High School
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