Dedicated behavioral health professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Clinical Initiatives Manager
INTERMOUNTAIN HEALTH
02.2015 - Current
Responsible for direction of clinical and operational activities related to substance use disorder identification, intervention, and treatments provided by the organization
Help initiate substance use disorder best practices in the emergency departments, hospital settings, and outpatient clinics for patients experiencing substance use disorder
Responsible for growth strategy of Intermountain Health Dayspring specialty clinics
Developed and implemented an Assessment and Referral Hub to triage patients to the 'right service, right place, at the right time'
Participation in various multi-organizational teams including the State Opioid Community Collaborative, Ogden CAN, and Salt Lake County Coordinating Council
Consulted on and provided training on evidence-based care in area of substance use disorder screening and treatment
Developed standards for agency medical record to meet confidentiality requirements of 42 CFR Part 2 regulation related to substance use disorder records
Collaborated with internal and external partners, including state agencies, local mental health and substance use disorder authorities, and partnering agencies providing treatment services
Created and implemented policies, procedures, patient manuals, and other documents necessary for the provision of services
Program Director Parents Programs
ODYSSEY HOUSE OF UTAH
08.2013 - 02.2015
Responsible for operational and clinical oversight for three programs: mothers with children residential, fathers with children residential, and children's services outpatient
Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Recruited and trained staff and volunteers to upgrade collective team skills.
Monitored program performance to identify areas for improvement.
Management of payer sources
Oversight and provision of clinical services including: individual, family and group therapies with accompanying treatment planning and documentation
Utilization management and quality assurance reviews on patient charts for contract and funding compliance
Member of Executive Leadership Team
Collaboration with community partners that included state agencies, the adult and juvenile courts, and other community behavioral health providers.
Quality Assurance
SALT LAKE COUNTY DIVISION BEHAVIORAL HEALTH
07.2010 - 09.2013
Quality Assurance Specialist from 2010-2011, followed by Quality Assurance Manager from 2011-2013
Responsible for quality assurance and utilization management reviews with agencies contracted for provision of behavioral health services in Salt Lake County
Resolved customer complaints by investigating problems and developing solutions.
Utilization reviews of patient services to assure compliance with American Society of Addiction Medicine (ASAM) criterion standards and Utah Division of Substance Abuse and Mental Health State Area Plan
Quality assurance reviews of agency charts and services to ensure compliance with Federal, State, and County regulations or standards for care
Auditing of Medicaid and Block Grant funded records
Participation in Utah Behavioral Health Committee (UBHC)
Assist in preparation of grants, requests for proposals, provider contracts, and agency policy and procedures
Collaboration with community partners, including government agencies, adult and juvenile courts, and local behavioral health providers
Participation in Utah State Division of Substance Abuse and Mental Health work groups
Training for staff and contracted community partners
Assessment and Referral Specialist
SALT LAKE COUNTY DIVISION BEHAVIORAL HEALTH
12.2008 - 07.2010
Served as Drug Court Coordinator
Responsible for oversight of family drug court contract and court ordered evaluations related to drug court contract
Provision of court ordered Drug and Alcohol Evaluations
Participation in drug court staffings and hearings, including development of court reports
Coordination of treatment services for drug court participants
Oversight for drug court funding including utilization of funds.
Permanency and Family Preservation Worker
DIVISION CHILD AND FAMILY SERVICES
05.2003 - 12.2008
Responsible for services provided to parents under jurisdiction of Juvenile Courts participating in Family Dependency Drug Court and court ordered assessments
Provision of court ordered reunification services
Participation in drug court staffings, court hearings, and provision of court reports
Development of Service Plans for families participating in court ordered services
Provision of in-home intensive family preservation therapy services
Documentation of services provided within child welfare record
Collaboration with Juvenile Court and agencies providing treatment.
Education
Master of Science - Public Administration
University of Utah
Salt Lake City, UT
08.2014
Bachelor of Science - Social Work
University of Utah
Salt Lake City, UT
08.2006
Bachelor of Science - Social Work
University of Utah
Salt Lake City, UT
05.2003
Skills
Workforce Management
Contract Management
Policy Implementation
Financial Management
Additional Competencies
Program development
Regulation interpretation and compliance
Best practice implementation
Problem solving
Collaboration with internal and external partners
Staff training and development
Ability to engage and influence stakeholders to achieve goals
Computer and electronic medical record literacy
Coordination over projects
Education And Training
Bachelor of Social Work, University of Utah
Master of Social Work, University of Utah
Obtained certification in Utah Certified Public Manager Program
Completed Salt Lake County Women's Leadership Forum
Master of Public Administration, University of Utah
Administrator and Licensed Clinical Social Worker - 15+ successful years working within community behavioral health or an integrated healthcare systems. Demonstrated ability in leading providers and organizations in the implementation of program or process change that involves collaboration among government, non-profit, and hospital systems. In-depth experience in regulatory compliance, policy and procedure development and implementation, and coordination of best-practices. Experience executing operational processes within a matrixed healthcare environment.