Debbie Sears

•. Enhanced client rapport by maintaining high standards of professionalism and dependability.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Reduced fuel consumption through strategic route planning and efficient driving .
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Kept detailed mileage and fuel reports to track fuel consumption.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
• Safely transported clients across long distances, adhering strictly to traffic laws and regulations.
• Drove safely in various weather and road conditions to avoid accidents.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Generated consistent referrals and repeat business by providing friendly and fast service.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Recommended complementary purchases to customers, increasing revenue.
• Prioritized helping customers over completing other routine tasks in store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Greeted customers at counter to fulfill requests and answer questions.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Offered samples of new products to customers, directly contributing to higher product visibility and sales.
• Implemented creative display techniques for deli items, increasing sales through visual appeal.
• Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
• Improved product freshness and reduced waste with meticulous stock rotation practices.
• Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Prepared salads, soups and sandwiches for customers.

• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
• Maintained up-to-date knowledge on industry changes, attending training sessions and workshops regularly.
• Enhanced team productivity by providing guidance and support to junior coders, fostering a collaborative work environment.
• Conducted comprehensive chart reviews to identify potential areas of risk or non-compliance within the organization''s coding practices.
• Contributed to revenue optimization efforts by identifying under-coded services and providing recommendations for appropriate code assignments.
• Assisted with the implementation of new coding software, serving as a resource for team members during the transition period.
• Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
• Served as liaison between coders and clinical staff, addressing questions or concerns regarding proper documentation practices.
• Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
• Participated in interdisciplinary meetings to discuss complex cases requiring specialized knowledge of coding principles and guidelines.
• Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
• Interacted with physicians and other healthcare staff to ask questions regarding patient services.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
• Communicated with insurance companies to research and resolved coding discrepancies.
• Followed up with medical staff regarding missing information in patient records.
• Input data into computer programs and filing systems.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Assisted in training new staff on medical record processing and filing procedures.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Assisted in preparation of medical reports for external parties.
• Tracked and monitored requests for medical records release.
• Sorted and distributed incoming and outgoing medical records.
• Processed and tracked requests for medical records from external organizations.
• Researched and resolved medical record discrepancies.
• Followed exact procedures for handling transfers and other releases of medical records.
• Verified accuracy of patient information in medical records.
• Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
• Verified signatures and checked medical charts for accuracy and completion.
• Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
• Monitored changes in coding regulations to provide recommendations for compliance.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Developed training materials to educate staff on current coding standards, best practices, and regulatory requirements.
• Provided timely feedback on coder performance metrics, helping individuals meet organizational goals related to accuracy and productivity.
• Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
• Enhanced data integrity by conducting routine quality assurance checks on coded records for accuracy and completeness.
• Assisted in the development of policies and procedures related to coding operations, ensuring compliance with relevant governing bodies.
• Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.

• Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
• Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
• Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
• Reduced turnaround time for appeals by preparing comprehensive supporting documentation for denied claims.
• Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
• Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
• Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
• Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
• Streamlined patient data entry into coding software, optimizing billing cycle and improving cash flow.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Pulled charts and prepared for nurse and doctor assessment.
• Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
• Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
• Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Transcribed phone messages and relayed to appropriate personnel.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Received and routed laboratory results to correct clinical staff members.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Answered phone calls and messages for 6-physician Ob-gyn medical facility, scheduling appointments, and handling patient inquiries.