Summary
Overview
Work History
Education
Skills
Certification
Timeline
Essential Responsibilities
Generic

Debbie Shields

Portland,OR

Summary

Results-driven communications professional equipped to excel in outreach initiatives. Proven track record of building strong community relationships and executing impactful programs. Team-oriented with focus on achieving goals and adapting to dynamic environments. Skilled in public speaking and strategic planning.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Case Coordinator

Albertinakerr
09.2022 - 06.2025
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.

Case Manager

The Mentor Network
01.2020 - 09.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Supported Living Coordinator

Eastco Diversified Services
03.2003 - 01.2022
  • Promoted a positive work environment with regular team-building activities and open communication channels.
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Improved resident satisfaction by implementing personalized care plans and regularly assessing progress.
  • Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
  • Enhanced staff efficiency through comprehensive training programs and consistent performance evaluations.
  • Organized engaging social events and activities to enhance residents'' quality of life while promoting socialization within the community.
  • Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation.
  • Collaborated with multidisciplinary teams to develop holistic care plans that addressed individual resident needs comprehensively.
  • Reduced staff turnover rates by providing competitive compensation packages, ongoing professional development opportunities, and meaningful employee recognition programs.
  • Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
  • Actively participated in industry conferences or workshops staying current on trends, best practices, and innovations within the assisted living field.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Education

Associate of Science - Web Design

Portland Community College
Portland, OR
06-2010

Skills

  • Completed all necessary documentation in a timely, detailed, and accurate manner
  • Exceptional organizational skills and ability to do multiple tasks and prioritize responsibilities
  • Able to identify potential risks and provide preventative solutions
  • Collaborate with the individual and their team to get a full picture of the needs for the individual
  • Ensured all record-keeping and other private information was kept confidential using each agency’s protocol and HIPAA regulations
  • Establishing healthy boundaries and good working relationships with the individuals and their teams
  • The ability to summarize key information to give or receive information efficiently and effectively
  • The ability to ask for help when uncertain
  • The ability to work effectively independently
  • High degree of interpersonal and customer service skills built through many years of working in the public sector

Certification

  • Certified Employment Consultant, Highline Community College, WA

Timeline

Case Coordinator

Albertinakerr
09.2022 - 06.2025

Case Manager

The Mentor Network
01.2020 - 09.2022

Supported Living Coordinator

Eastco Diversified Services
03.2003 - 01.2022

Associate of Science - Web Design

Portland Community College

Essential Responsibilities

  • Scheduled, coordinated, implemented, and tracked needs assessment and provided care based on the assessment.
  • Identified needs based on assessment and contacted health care providers, behavioral specialists, or other care agencies based on the needs, and set up ongoing or intermittent care based on the needs.
  • Continuously monitored and tracked each individual’s needs and made adjustments to the care plan when needed.
  • Scheduled team meetings when a change occurred with the individual’s needs and created short-term/ long-term plans with the team.
  • Listen to the individual and their wants and needs, and balance each individual’s needs with compromise so everyone walks away feeling good about the choices made.
  • Actively listened to the individual and identified potential needs, and made connections with resources.
  • Transferred caseloads to other team members, ensuring all files were up-to-date and that a brief history of each case file was provided.
  • Was a mandatory abuse reporter and filed reports based on observations/ reports.
  • Collaborated with different departments and facilities with DHS, ODDS, OHP, and APD to provide services or resources for the individuals on my caseload.
  • Provided a person-centered approach with each individual, encouraged and coached them on how to access care and community, which increased independence and enhanced their quality of life.
  • Each agency I have worked for used different database services to input/ track individuals’ progress notes, timelines, and expiration dates and due dates of entitlements. I successfully learned and tracked each individual on each platform I needed to use.
  • Provided cross-training on my caseload in case of an absence and kept records up-to-date, which provided ease when coverage needed to step in.

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