Debbie Shields

• Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
• Managed over 45 assigned clients in 2022.
• Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
• Coordinated individual referrals to obtain employment services, advocate for supported individuals needs and resolve roadblocks.
• Referred individuals to appropriate team members, community agencies and organizations to meet their needs.

Prepare and maintain case records; utilize various case management systems; provide collegial casework consultations, maintain effective relationships with community partners and administrators; documentation in appropriate format of all contacts regarding consumers.

Organize, attend lead, and write consumer Individualized Service Plan (ISP) meetings to include the review of consumer services; arrangement/facilitation consultation/training to service providers and families. Write Service Agreements (SA's) for providers.

Respond to emergency situations during regular work hours.

Advocate for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools, child welfare, and others.

Maintain knowledge of laws, regulations, programs, eligibility criteria, payment methodology, reporting requirements and resources affecting people with developmental disabilities, review, update, initiate and terminate Title XIX Waivers.

Authorize and monitor Medicaid payment for goods and services using prescribed rules and expenditure guidelines

• Developed and created programs and monitored effectiveness against quarterly monitoring reviews and annual Individual Support Plans.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Conducted community workshops to promote different programs and educate public and Gresham Chamber of Commerce on available services.
• Oversaw staff development through in-depth trainings, workshops, seminars on Person Centered Thinking.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Monitored expenditures to mitigate risk of overages.
• Onboarded new employees with training and new hire documentation.
• Prepared annual budgets with controls to prevent overages.
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Applied knowledge of production to create high-quality images.
• Planned and promoted career and employment-related programs and events such as career planning, work experience programs and career workshops.
• Managed team of 7 employees, overseeing hiring, training, and professional growth of employees.
• Resolved problems, improved operations and provided exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues.
• Worked on creating Task Analysis for employees, participated in discovery’s, desired outcomes and goals and tracked progress.
• Developed ISP employment outcomes, implemented and tracked goals.