Debbie Skinner
Highland,IN
Summary
Proven leader and Subject Matter Expert from Northern Trust, adept in Process Improvement and fostering Client Relationships. Spearheaded initiatives enhancing operational efficiency and team dynamics, achieving significant project outcomes. Excelled in mentoring, with a keen eye for detail and adaptability to change, ensuring quality and performance excellence. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
21
21
years of professional experience
Work History
Consultant
Northern Trust
333 Wabash, Chicago, Illinois
06.2020 - Current
- Streamline day to day operations by efficiently coordinating work baskets, managing communications, and overseeing work tasks, resulting in timely deliverables, and meeting service level agreements.
- Enhanced communication among team members, fostering a collaborative and supportive work environment, and improve overall project outcomes.
- Mentored, coached and support junior consultants, fostering professional growth and building strong team dynamics.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Onboarded and managed new team members to boost retention rates.
- Designed tailored training programs for employees at various levels within the department, boosting overall skillsets.
- Collaborate with Management and other partner areas to identify and address process inefficiencies, control gaps, and enhance client deliverables. Work with team to identify, design and present enhancements/improvements and create checklist for each process.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Mitigate risk by completing critical oversight of key manual processes by maintaining quality review ensuring daily deliverables are met promptly.
- Escalate risk and control related matters to the manager.
- Enhance and ensure all procedures are kept up to date and adhered to daily, providing guidance and avoiding risk exposures storing in sharepoint.
- Quality Assurance ensuring that project deliverables meet quality standards and client expectations.
Analyst
Northern Trust
Chicago, Illinois
03.2019 - 06.2020
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Reading and interpreting shareholder and representative request
- Reviewing incoming items for pertinent processing requirements
- Process a wide range of dealing transactions through internal systems, to regulatory and clients’ standards.
- Identify and resolve problems within established guidelines.
- Complete archiving of investors and client documentation ensuring a full audit trail exists for subsequent retrieval.
Analyst Accounting Control
Northern Trust
Chicago, Illinois
09.2017 - 03.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Reading and interpreting shareholder and representative request.
- Reviewing incoming items for processing requirements.
- Investigating and resolving inquiries and exceptions.
- Reconciling client's shareholdings to other external systems.
- Posting and settling rejected trades in an accurate and timely manner.
- Processing tax deposits to the Internal Revenue Services.
- Processing settled cash to mutual funds and client's accounts.
- Participating in quality control and quality assurances.
- Supporting research for Anti- Money Laundering data exceptions.
- Reviewing daily reports, performing trend analysis, and making recommendations to managers.
- Enhancing Procedures for Process and Functions.
Case Manager Specialist
Catholic Charities Of Chicago
721 N. Lasalle
12.2005 - 09.2017
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Facilitated successful client transitions from institutional settings to community-based living environments.
Youth Leader Volunteer/ Event Coordinator
God's Army Ministries
Chicago, Illinois
02.2003 - 09.2010
- Enhanced youth engagement by organizing team-building activities and group discussions.
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Cultivated a culture of trust within the group through regular check-ins with individual participants about their experiences in the program.
- Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
Education
Master of Science - Nonprofit Management
Spertus Institute For Jewish Learning And Leadership
Chicago, IL05.2016
Bachelor of Arts - Applied Behavior Science
National Louis University
Chicago, IL04.2014
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Project Implementation
- Quality Assurance
- Best Practices Implementation
- Processes and procedures
- Process Improvement
- Staff Management
- Process Optimization
- Timeline Development
- Performance Tracking
- Management Coaching
- Subject Matter Expert
- Adaptable to new concerns and changing environment
Physical fitness, Yoga, Hiking, Travel and Family Events
My passion for hobbies reflects my love for an active and balanced lifestyle. I thrive on physical fitness, find serenity in yoga, and seek adventure through hiking and travel. Family events also play a crucial role, bringing joy and togetherness into my life.
Languages
Spanish
Full Professional
Timeline
Consultant
Northern Trust
06.2020 - Current
Analyst
Northern Trust
03.2019 - 06.2020
Analyst Accounting Control
Northern Trust
09.2017 - 03.2019
Case Manager Specialist
Catholic Charities Of Chicago
12.2005 - 09.2017
Youth Leader Volunteer/ Event Coordinator
God's Army Ministries
02.2003 - 09.2010
Master of Science - Nonprofit Management
Spertus Institute For Jewish Learning And Leadership
Bachelor of Arts - Applied Behavior Science
National Louis University