Debbie Solis
North Miami Beach
Summary
Office Coordinator and Certified Medical Assistant with 8+ years of experience in multi-specialty medical groups and hospital systems. Skilled in patient intake, insurance verification, referrals/authorizations, revenue cycle functions, billing, and collections. Strong background in front-office operations, care coordination, and patient satisfaction. Energetic, reliable, and highly organized with proven problem-solving abilities to support growing practices.
Overview
10
10
years of professional experience
Work History
Patient Representative / Referral Coordinator
Mount Sinai Medical Center
01.2023 - Current
- Provide front-desk support including patient check-in, phone management, scheduling, and EMR updates.
- Obtain referrals and insurance authorizations in compliance with payer requirements.
- Verify patient insurance and collect necessary documentation.
- Prepare and forward daily superbill batches to billing; manage deposits and receipts.
- Respond to medical record requests from insurance companies and physician offices.
- Support filing, correspondence, and general administrative functions.
Office Coordinator & Medical Assistant
Aventura Hospital and Medical Center
08.2021 - 12.2023
- Oversaw daily office operations including scheduling, phones, and patient flow.
- Assisted with vitals, patient preparation, and minor procedures.
- Registered patients, verified coverage, and collected copays/deductibles.
- Entered charges, submitted claims, and posted payments/adjustments.
- Monitored accounts receivable and coordinated insurance follow-ups.
- Maintained accurate charts and supported departmental processes.
- Scheduled meetings and coordinated staff availability.
Medical Assistant
Mount Sinai Medical Center
05.2021 - 07.2021
- Took and recorded patient vitals, prepared exam rooms, and assisted with procedures.
- Performed phlebotomy, injections, and specimen collection as ordered by providers.
- Maintain exam rooms, stock medical supplies, and ensure equipment readiness.
- Ensure compliance with HIPAA and infection-control standards.
- Supported physicians with patient exams, treatments, and follow-up care.
Collections Specialist
Larkin Community Hospital
02.2018 - 01.2019
- Resolved unpaid/rejected claims through appeals and resubmissions.
- Drafted appeal letters with supporting documentation for denials.
- Verified insurance eligibility and reviewed EOBs/EOPs.
- Communicated with patients, insurers, and providers to resolve billing issues.
Collections Representative
Onyx Revenue Cycle Management Group
01.2016 - 01.2018
- Verified benefits and secured pre-authorizations.
- Prepared and submitted accurate electronic and paper claims.
- Followed up on aging accounts and coordinated with insurers for resolution.
- Handled appeals, secondary/tertiary billing, and patient account inquiries.
- Generated reports and maintained billing system updates.
Education
Associate Degree - Nursing
Miami Dade College
Miami, FLMedical Assistant Certification - undefined
Miami Lakes Educational Center
Miami, FL12.2017
Skills
- Front Office & Patient Relations
- Referrals & Insurance Authorizations
- Revenue Cycle Management (RCM)
- Claims Processing & Collections
- EMR/EHR Systems (Epic, others)
- HIPAA Compliance & Records Management
- Scheduling & Calendar Coordination
- Office Administration & Staff Support
Timeline
Patient Representative / Referral Coordinator
Mount Sinai Medical Center
01.2023 - Current
Office Coordinator & Medical Assistant
Aventura Hospital and Medical Center
08.2021 - 12.2023
Medical Assistant
Mount Sinai Medical Center
05.2021 - 07.2021
Collections Specialist
Larkin Community Hospital
02.2018 - 01.2019
Collections Representative
Onyx Revenue Cycle Management Group
01.2016 - 01.2018
Medical Assistant Certification - undefined
Miami Lakes Educational Center
Associate Degree - Nursing
Miami Dade College
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