Debbie Solomon
Charlotte,NC
Summary
With a proven track record at Arcpoint Labs, I streamlined laboratory processes and enhanced efficiency. My adeptness in venipuncture and exceptional patient care, coupled with my ability to train staff and ensure compliance with industry standards, underscores my comprehensive skill set and dedication to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Laboratory Technician
Arcpoint Labs
07.2024 - Current
- Improved laboratory efficiency by streamlining processes and implementing new procedures.
- Recognized for exceptional performance with a promotion to Lead
- LaboratoryTechnician after just 6 months at the company.
- Streamlined data management processes by implementing an electronic database system for tracking test results.
- Delivered patient results promptly and accurately, ensuring clear communication and adherence to laboratory protocols.
- Dispatched lab specimens efficiently to ensure timely processing.
- Performed blood draws with precision to ensure accurate sample collection.
- Produced serum tears for the treatment of dry eye conditions, ensuring adherence to laboratory protocols.
- Trained and coached employees on proper laboratory procedures to ensure compliance with industry standards.
- Conducted paramedical examinations with precision to ensure accurate diagnostic results.
- Conducted DOT physical examinations in compliance with regulatory standards.
- Conducted DNA tests with precision and accuracy, ensuring reliable results.
- Served as a trusted TSA, Twic, and Hazmat agent, ensuring compliance with all safety and security protocols.
- Ensured efficient laboratory operations by executing all necessary responsibilities and duties.
Externship Phlebotomist
LabCorp
05.2024 - 05.2024
- Successfully completed 150 blood draws with verified documentation
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Developed and implemented strategies to improve phlebotomy processes.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Sales Agent
Kimball Midwest
03.2023 - 01.2024
- Demoed products and tools.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Case Manager
Alta Resources
09.2017 - 11.2022
- Working with spread sheets, reading repair orders and customers service history
- Determining if a customer meets goodwill criteria and if so providing it via check reimbursement, adding service contracts, providing rental assistance etc
- Retrieving part information and assisting in having parts expedited
- Working with dealerships, factory resources, and engineers to ensure customers vehicle is properly repaired
- Set up tow and schedule appointments if needed
- Sales ( upselling service contracts, tire packages, oil change packages etc.) Record and document all customer interaction along with vehicle diagnoses and repairs
- Use complex software programs excel,word,compass, and sales force
- Providing great customer service by turning around customers experience and resolving the customers issue
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management, and order calls.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Education
Phlebotomy
Charlotte School of Phlebotomy
Charlotte, NC05.2024
High School Equivalent Diploma -
North Carolina State Board of Community Colleges
Raleigh, NC02.2024
Skills
- Venipuncture
- Patient Care
- Specimen handling
- Butterfly needle technique
- Specimen labeling procedures
- Communication abilities
- Data Entry
- Adaptable approach
- Attention to Detail
- Customer Service
- Patient Relations
- Time management
- Organization skills
- Laboratory techniques
- Specimen collection
- Documentation management
Certification
Carolina School of Phlebotomy Certificate.
Certified Dot Urine Drug Test Collector.
Certified Dot Breath Alcohol Technician
Certified Paramed ( through Examone )
Timeline
Lead Laboratory Technician
Arcpoint Labs
07.2024 - Current
Externship Phlebotomist
LabCorp
05.2024 - 05.2024
Sales Agent
Kimball Midwest
03.2023 - 01.2024
Case Manager
Alta Resources
09.2017 - 11.2022
Phlebotomy
Charlotte School of Phlebotomy
High School Equivalent Diploma -
North Carolina State Board of Community Colleges
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