Debbie Soundara
Lakeland,USA
Summary
With over 10 years of experience in administrative and operational skills, I have honed my abilities in a fast-paced and collaborative office environment. Expertise in managing schedules, budgets, and coordinating teams to enhance organizational efficiency. Recognized for optimizing processes and consistently achieving desired outcomes. Seeking a role that values adaptability and operational excellence to make a significant impact.
Overview
7
7
years of professional experience
Work History
Regional Office Manger
South Shore Dental Excellence
01.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Increased employee satisfaction by creating open lines of communication, addressing concerns promptly, and fostering a positive work environment.
- Managed a team of office staff, providing support, guidance, and ongoing professional development opportunities to ensure high-quality performance.
- Improved organizational culture by spearheading team-building activities that promoted camaraderie among employees while emphasizing company values.
Operations Manager
Highland Dental Clinic
01.2019 - 01.2023
- Maintaining and organizing all administrative functions in front office, managing A/R reports, billing, financial aspect, build, train staff or arrange training as needed and manage performance of office team members and reporting to Dentist
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Office Manager
Smile Design Dentistry
01.2020 - 12.2020
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Receptionist/Lead Dental Assistant
Highland Park Dental Care
01.2018 - 12.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
Education
Covid-19 Training for Healthcare Workers Certificate -
01.2020
CPR Certified -
01.2019
Radiology certificate -
Tufts University School of Dental Medicine
01.2006
Skills
- Knowledge in Easy Dental
- Dentrix
- Eaglesoft
- Mac Practice
- Operations management
- Staff development
- Sales support
- Office administration
Timeline
Regional Office Manger
South Shore Dental Excellence
01.2023 - Current
Assistant Office Manager
Smile Design Dentistry
01.2020 - 12.2020
Operations Manager
Highland Dental Clinic
01.2019 - 01.2023
Dental Receptionist/Lead Dental Assistant
Highland Park Dental Care
01.2018 - 12.2020
Radiology certificate -
Tufts University School of Dental Medicine
Covid-19 Training for Healthcare Workers Certificate -
CPR Certified -
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