Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Spanel

Anselmo,IL

Summary

Dynamic Office Coordinator with a proven track record at Lone Creek Cattle Co, excelling in client relations and administrative support. Skilled in schedule coordination and project management, I enhanced client satisfaction through exceptional service and efficient office operations, contributing to improved retention rates and streamlined communication across teams.

Overview

17
17
years of professional experience

Work History

Office Coordinator

Lone Creek Cattle Co
03.2015 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Shift Manager

Grocery Kart
03.2013 - 03.2015
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Counted registers and cleaned and secured shop at end of shift.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • .

PSE Clerk

USPS
02.2011 - 03.2013
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.

Cost Accountant

Becton Dickinson
08.2008 - 03.2011
  • Conducted in-depth variance analysis to identify root causes of discrepancies between actual results versus projections, informing corrective actions as necessary.
  • Developed customized financial models for more accurate forecasting of business performance, aiding strategic planning efforts.
  • Monitored cost standard performance to confirm that costs met budget cost parameters.
  • Assisted with month-end closing procedures, journal entry review, balance sheet analysis and monthly management report preparation.
  • Provided valuable insights into production efficiency by analyzing manufacturing process costs against industry benchmarks.

Education

Bachelor of Science - Accounting

Colorado Technical University
Colorado Springs, CO
06-2009

Associate of Arts - Accounting

Aims Community College
Greeley, CO
06-1989

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Administrative support
  • Client relations
  • Scheduling
  • Project coordination
  • File organization
  • Records management
  • Budgeting and finance
  • Staff management
  • Inventory coordination
  • Inventory auditing
  • Document management
  • Report reconciliation
  • Mail handling
  • Meeting planning
  • Office equipment maintenance
  • Calendar management
  • Business administration
  • Correspondence management
  • Cost control
  • Bookkeeping
  • Report generation
  • Account reconciliation
  • Expense reporting
  • Cross-functional collaboration
  • Data entry
  • Scheduling and calendar management
  • Organizational skills
  • Clerical support
  • Report preparation
  • Scheduling coordination
  • Financial reporting
  • Budgetary planning
  • Financial accounting

Timeline

Office Coordinator

Lone Creek Cattle Co
03.2015 - Current

Shift Manager

Grocery Kart
03.2013 - 03.2015

PSE Clerk

USPS
02.2011 - 03.2013

Cost Accountant

Becton Dickinson
08.2008 - 03.2011

Bachelor of Science - Accounting

Colorado Technical University

Associate of Arts - Accounting

Aims Community College

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Debbie Spanel