Debbie Stann
Grosse Pointe Park,MI
Summary
Highly motivated and professional with over 10 years experience as professional specialist in all hospital/clinic/office based setting. Well-versed, prepared data for insurance claims, inquiries and handles complaints effectively. Result-driven and a Team employee.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
Spectrum Financial Resources
06.2021 - 05.2023
- Fosters customer trust by addressing concerns and needs using targeted problem-solving.
- Scheduled/ monitor office meetings and client appointments for Advisor.
- Generated reports and typed letters in Word and prepared excel
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist
St Clair Orthopedic
04.2020 - 06.2021
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency
CSR
Eastman &Vempati
08.2017 - 05.2019
- Answered questions and addressed, resolved escalated issues to management personnel to satisfy customers
- Completed clerical duties and tasks for clinic administration
- Used computerized data management systems to organize and coordinate care details for large patient bases
- Enhanced office efficiency by handling 20+ callers per day
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Collaborated with 2 assistants and 2 doctors to prepare and set up rooms with adequate supplies and equipment
Dental Insurance Coordinator
Redwood Dental
05.2023 - Current
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Science - Finance
Walsh College
Skills
- Highly dependable
- Excellent attention to detail
- Strong work values
- Fast learner
Accomplishments
- Achieved higher production through adopting a work flow process.
Timeline
Dental Insurance Coordinator
Redwood Dental
05.2023 - Current
Client Relationship Manager
Spectrum Financial Resources
06.2021 - 05.2023
Front Desk Receptionist
St Clair Orthopedic
04.2020 - 06.2021
CSR
Eastman &Vempati
08.2017 - 05.2019
Bachelor of Science - Finance
Walsh College
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