Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Debbie Stephens

Thomasville

Summary


Professional with experience in front-facing roles, ready to excel in delivering exceptional customer service. Demonstrates strong focus on team collaboration, adaptability to changing needs, and reliability. Skilled in managing guest interactions, problem-solving, and maintaining welcoming environment. Known for effective communication, positive attitude, and commitment to achieving results.

Overview

32
years of professional experience

Work History

J Smith Young YMCA

Welcome Desk
10.2020 - 05.2023

Job overview

  • Managed visitor access control by verifying identification documents and issuing temporary passes when necessary.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained accurate records of guest information and payments using hotel management software systems.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.

Jennies Branch Baptist Church

Youth Director
02.2005 - 09.2015

Job overview

  • Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education.
  • Managed budgets effectively, allocating resources efficiently towards program development and improvement initiatives.
  • Mentored staff members to enhance their professional growth and ability to support young people''s needs more effectively.
  • Led training sessions for staff members to ensure they were equipped with essential knowledge in areas such as youth development best practices and conflict resolution strategies.
  • Cultivated positive relationships between youths and families through frequent communication about achievements or concerns.
  • Organized successful fundraising events that increased financial support for youth-focused initiatives significantly.

MacKenzie Chiropractic

Medical Office Administrative Assistant
01.1991 - 12.1999

Job overview

  • Supported office staff and operational requirements with administrative tasks.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.

Education

East Davidson High School
Thomasville, NC

High School Diploma
06-1984

University Overview

  • Honor Roll (1981, 1982, 1983, 1984)


  • Awarded (Female Math Student of the Year 1984)
  • Completed AP course in (Math, Science, English, History)
  • Ranked in Top [5]% of class
  • Beta Club Member

Skills

  • Team player mentality
  • Reliability and punctuality
  • Problem-solving skills
  • Front desk management
  • Customer satisfaction
  • Microsoft office
  • Cash handling experience
  • Patient scheduling management
  • Insurance verification proficiency
  • Insurance billing procedures
  • Patient registration

Interests

  • Crafting and DIY Projects
  • Road Trips
  • Getting involved in local advocacy groups to promote positive change in the community
  • Avid Reader

Timeline

Welcome Desk
J Smith Young YMCA
10.2020 - 05.2023
Youth Director
Jennies Branch Baptist Church
02.2005 - 09.2015
Medical Office Administrative Assistant
MacKenzie Chiropractic
01.1991 - 12.1999
East Davidson High School
High School Diploma

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Debbie Stephens