Debbie Taylor
Oregon City,OR
Summary
Dynamic and results-oriented professional with a proven track record of exceeding targets and driving success in fast-paced environments. Leverages strategic thinking and hands-on experience to deliver impactful solutions that enhance organizational performance. Adept at collaborating with teams to meet deadlines and achieve goals, while maintaining effective communication with colleagues and clients. Excels in diverse roles by applying solid skills and extensive experience to consistently deliver exceptional results.
Overview
30
30
years of professional experience
Work History
Laundry/Housekeeping Room Attendant
Rivercrest Post Acute
10.2025 - 01.2026
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
OSD/Customer Service Representative/ Event Coordinator
XPO Logistics
12.2021 - 05.2024
- Dock Worker
- Forklift Operator
- Dispatch
- Routing
- Customer Service
- OSD
- Event Coordinator
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
OSD/Customer Service Representative/Event Coordinator
Central Freight Lines
11.2020 - 11.2021
- Dock Worker
- Forklift Operator
- Dispatch
- Routing
- Customer Service
- OSD
- Assistant Terminal Manager
- Event Coordinator
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
OSD/Customer Service Representative/Event Coordinator
Central Arizona Freight
02.2017 - 10.2020
- Dispatch
- Routing
- Customer Service
- OSD
- Biller
- Mail Clerk
- Event Coordinator
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service
RAC Transport
06.2014 - 06.2017
- Customer Service
- Receptionist
- Biller
- Mail Clerk
- Party Planner
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores.
- Provided exceptional customer service to drive satisfaction.
- Increased repeat business with exceptional customer service and friendly interactions.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
Customer Service
Sitel
04.2012 - 05.2014
- Customer Service
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores.
- Provided exceptional customer service to drive satisfaction.
- Increased repeat business with exceptional customer service and friendly interactions.
- Provided extraordinary customer service to clients.
- Provided exceptional customer service, leading to increase in repeat patronage.
- Increased client retention through exceptional customer service and prompt communication.
Education
Diploma -
Reserve High School
Reserve, NMSkills
- Customer service
- Conflict resolution
- Call escalation
- Data entry
- Active listening
- Call management
- Routing logistics
- Event coordination
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Stress management
- Computer proficiency
- Filing
- Microsoft PowerPoint
- Multi-line telephone operations
- Professional telephone demeanor
- Typing proficiency
- Client relations
- Staff training
- Scheduling
- Multitasking and organization
- Paperwork processing
- Prioritization
- Shipping and receiving
- Office equipment proficiency
- Credit card processing
- Written and verbal communication
- Basic math
- Currency counting
Timeline
Laundry/Housekeeping Room Attendant
Rivercrest Post Acute
10.2025 - 01.2026
OSD/Customer Service Representative/ Event Coordinator
XPO Logistics
12.2021 - 05.2024
OSD/Customer Service Representative/Event Coordinator
Central Freight Lines
11.2020 - 11.2021
OSD/Customer Service Representative/Event Coordinator
Central Arizona Freight
02.2017 - 10.2020
Customer Service
RAC Transport
06.2014 - 06.2017
Customer Service
Sitel
04.2012 - 05.2014
Diploma -
Reserve High School