Debbie Terry
Aurora,MO
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Walmart. Proven track record in complaint resolution and cashier training, enhancing efficiency and customer satisfaction. Skilled in cash handling and fostering strong client relationships, consistently driving positive outcomes and loyalty. Committed to maintaining high standards in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Cashier/supervisor
Price Cutter
10.2018 - Current
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
Correctional Officer
Missouri Department Of Corrections
05.2000 - 10.2016
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Ensured security of facility perimeter by conducting routine patrols.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
CSM
Walmart
03.1995 - 04.2000
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma - Required Classes
Skills
Cashier training
Complaint resolution
Bank deposit preparation
Sales promotion
Cash handling expertise
Timeline
Cashier/supervisor - Price Cutter
10.2018 - Current
Correctional Officer - Missouri Department Of Corrections
05.2000 - 10.2016
CSM - Walmart
03.1995 - 04.2000
Aurora High School - High School Diploma, Required Classes