Debbie Thorpe
Kilauea,HI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service
Overview
1
1
Certification
19
19
years of professional experience
Work History
Driver
Hanalei Initiative
02.2024 - Current
- Transported passengers safely to various destinations, ensuring timely arrivals.
- Operated vehicles in compliance with traffic regulations and safety protocols.
- Assisted passengers with luggage and special needs, enhancing customer service experience.
- Maintained vehicle cleanliness and performed routine checks for mechanical issues.
- Monitored traffic conditions to optimize routes and reduce delays for passengers.
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Upheld strict adherence to traffic laws while operating the vehicle, ensuring both the safety of passengers on board as well as other drivers on the road.
- Demonstrated extensive knowledge of local areas, offering recommendations for points of interest upon request.
- Managed time effectively by accurately estimating travel times based on current traffic patterns.
- Improved passenger satisfaction by consistently providing friendly, timely, and efficient transportation services.
- Developed strong relationships with passengers, fostering a positive and enjoyable riding experience for all.
- Provided exceptional customer service to passengers, addressing concerns and answering questions professionally.
- Kept vehicle interiors clean and organized throughout shifts; sanitized surfaces regularly per health guidelines.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Delivered passengers to destinations safely and on time.
Reservation Agent/Driver
North Shore Charters
Kauai,HI
03.2020 - 09.2023
- Managed customer inquiries and bookings through multiple channels, ensuring a seamless reservation process.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answering incoming phone calls and developing friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Provided customers with information about availability and pricing.
- Managed high-volume call flow daily, ensuring efficient reservation handling and customer service.
- Delivered exceptional customer service while ensuring timely and safe transport of passengers.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Coordinated schedules and availability for charters, optimizing resource allocation for maximum efficiency.
- Developed and maintained relationships with clients to ensure repeat business and high satisfaction levels.
Counter Salesperson, Barista
Kilauea Bakery
Kilauea, HI
03.2008 - 06.2020
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Assisted customers in product selection, providing detailed information on bakery items.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed cash register operations, accurately processing transactions and handling payments.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Answered telephone calls to offer information and promote business products.
Education
High School Diploma -
Kapaa High And Intermediate
Kapaa, HI1986
Skills
- Valid driver's license
- Punctual and reliable
- Time management
- Customer service
- Punctuality
- Flexible schedule
- Problem-solving
- Reliability
Certification
CPR/First Aid
Timeline
Driver
Hanalei Initiative
02.2024 - Current
Reservation Agent/Driver
North Shore Charters
03.2020 - 09.2023
Counter Salesperson, Barista
Kilauea Bakery
03.2008 - 06.2020
High School Diploma -
Kapaa High And Intermediate