Summary
Overview
Work History
Education
Skills
Hiking, Camping, Traveling
Timeline
Generic

Debbie Thrasher

Show Low,AZ

Summary

Innovative & Successful Owner/Operator with 22 years fostering growth and profitability in the Hospitality / Cleaning industry's. Mastery of guiding company vision and directing 12 plus employees to achieve not only customer satisfaction but appreciation. Motivated leader with success launching and bolstering robust organization by creating original marketing, overseeing sales efforts and Customer Relations. Compassionate Case Manager experienced in all environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Case Manager

Change Point Integreated Health
04.2022 - Current
  • Collaborated with interdisciplinary team to determine timely delivery of services.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided support to social service clients in navigating available resources.
  • Monitored progress towards service plan goals.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Developed and implemented programs to engage and empower underserved populations.
  • Developed and maintained accurate records of programs and services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Served as resource to support help desk requests.
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Provided education on mental health topics and resources to clients.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients

Realtor

Advantage Realty Professionals
03.2019 - 04.2022
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Acquired over several new clients by following up regularly regarding individual real estate desires and current listings.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Wrote contracts to outline sales and purchases for both Buyers and Sellers properties.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Compared recently sold area properties to determine competitive market prices.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Advised clients on market conditions and property value for informed decision-making.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Presented purchase offers to sellers for consideration.
  • Reviewed market research data and changed sales plans accordingly.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.

Owner/Operator

Debbie's Personal Touch Cleaning, LLC
08.1996 - 08.2018
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Assessed all vehicles in fleet every week, identifying those requiring immediate repair work and minor maintenance.
  • Directed business operations for 12 or more -employee company doing $250,000 in yearly revenue.
  • Developed business plan, processes and procedures to provide superior quality of service and meet expectations of customers.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Envisioned and created business identity and advertising materials such as Radio Adds and Facebook.
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
  • Operated with safety and skill to avoid accidents and delays.
  • Engaged with several clients regularly through phone, Text and e-mails, correspondence to present newest offerings, respond to questions and concerns.

Education

High School Diploma -

Blue Ridge High School
Pinetop-Lakeside, AZ
05.1977

Skills

  • Preventative maintenance
  • Documentation and reporting
  • Scheduling
  • Relationship building
  • Staff training/development
  • Conflict resolution
  • Social Interaction
  • Substance Abuse Treatment
  • Peer Support
  • Communications Strategies
  • Effective Collaboration and Interaction
  • Effective Working Relationships
  • Skill-Building Support
  • Patient Data Management Systems
  • Mental Health Support
  • Social Activity Planning
  • Recreational Activities
  • Positive Environment Facilitation
  • Living Skills Assistance
  • Providing Direction
  • Client Needs Assessment
  • Public Transportation
  • Individual and Group Counseling
  • Patient Interaction
  • Identifying Client Goals
  • Cognitive Behavior Practices
  • Scheduling Medical Appointments
  • Life Skills Education
  • Social Assistance
  • Monitoring Patient Progress
  • Home Visits
  • Individual Therapy
  • Privacy and Confidentiality
  • Coping Methods
  • Emotional Support
  • Community Integration
  • Arranging Transportation
  • Life Support Technique Skills
  • Problem-Solving Skills
  • Therapeutic Exercise
  • Effective Listening
  • Wellness Checks
  • Peer Interaction
  • Relationship Cultivation
  • Crisis Situations
  • Communication Abilities
  • Case management

Hiking, Camping, Traveling

I like to go hiking with friends.  I am fortunate to live in an area that offers many trails and beautiful scenery.   My friends and I like to travel around Arizona exploring new and different areas and we usually do camping or car camping, to get the full experience of being out doors, with friends around the camp fire talking about our adventures that day and showing each other the pictures that we took.  Sharing what is going on in our lives and supporting each other.

Timeline

Case Manager

Change Point Integreated Health
04.2022 - Current

Realtor

Advantage Realty Professionals
03.2019 - 04.2022

Owner/Operator

Debbie's Personal Touch Cleaning, LLC
08.1996 - 08.2018

High School Diploma -

Blue Ridge High School

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Debbie Thrasher