Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Debbie Thrasher

Show Low,AZ

Summary

Innovative & Successful Owner/Operator with 22 years fostering growth and profitability in the Hospitality / Cleaning industry's. Mastery of guiding company vision and directing 12 plus employees to achieve not only customer satisfaction but appreciation. Motivated leader with success launching and bolstering robust organization by creating original marketing, overseeing sales efforts and Customer Relations.

Overview

28
28
years of professional experience

Work History

Case Manager /Certified Peer Support Specialist

Change Point Integrated Health
Show Low, AZ
04.2022 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Developed individualized care plans with input from clients and their families.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Organized group activities to provide socialization opportunities for clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Monitored client progress through regular follow-up contacts.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Supported family members by providing information on local support groups.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Participated in professional development activities related to case management best practices.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Assisted individuals with eligibility for available benefits.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Facilitated group sessions and workshops for clients on various topics.
  • Educated clients and their families about their rights and available community resources.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Identified barriers to client success and developed strategies to overcome them.
  • Implemented crisis intervention strategies as needed to address emergent client issues.
  • Advocated on behalf of clients to secure necessary services and support.
  • Conducted home visits to assess living conditions and support needs.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Assisted clients in setting realistic goals and developing action plans.
  • Utilized case management software and databases for efficient information tracking.
  • Developed and maintained relationships with community resources and service providers.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Evaluated program effectiveness and suggested improvements based on client outcomes.
  • Monitored client progress through regular follow-ups and case reviews.
  • Consulted with staff on resolution of complex service issues.
  • Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
  • Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
  • Developed individualized plans for clients based on their needs, interests, strengths, and preferences.
  • Assisted clients in developing coping skills and strategies to manage daily stressors.
  • Educated clients about different resources available within the community that could help them reach their goals.
  • Maintained accurate records of client progress and interactions according to agency policy.
  • Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
  • Conducted assessments for new clients entering the program and provided recommendations for treatment plans accordingly.
  • Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.
  • Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers. to coordinate care plans for each client.
  • Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
  • Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
  • Offered guidance on how to access housing, employment opportunities, educational programs. within the community.
  • Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
  • Advocated on behalf of clients when needed by communicating with external providers regarding insurance coverage or other administrative matters.
  • Promoted self-advocacy skills among clients by helping them understand their rights under applicable laws such as HIPAA or ADA regulations.
  • Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
  • Transported individuals safely to support meetings and medical appointments.
  • Interacted with family members of individuals and shared information regarding available community support services.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Instilled hope by promoting positive self-disclosure and actively listening to client needs.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Aided individuals by developing wellness plans and advance directives to achieve goals.
  • Helped individuals overcome harmful drug and alcohol addictions.
  • Referred individuals to outside resources and services for additional support.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Coordinated resources to support clients and help each achieve targets.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Delivered treatments to improve client functionality and environmental adjustment.
  • Followed appropriate methodology to deliver optimum counseling meeting individual needs.

Realtor

Advantage Realty Professionals
Lakeside, AZ
03.2019 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Acquired over several new clients by following up regularly regarding individual real estate desires and current listings.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Wrote contracts to outline sales and purchases for both Buyers and Sellers properties.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Compared recently sold area properties to determine competitive market prices.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

Owner/Operator

Debbie's Personal Touch Cleaning, LLC
Show Low, AZ
08.1996 - 08.2018
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Assessed all vehicles in fleet every week, identifying those requiring immediate repair work and minor maintenance.
  • Directed business operations for 12 or more -employee company doing $250,000 in yearly revenue.
  • Developed business plan, processes and procedures to provide superior quality of service and meet expectations of customers.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Envisioned and created business identity and advertising materials such as Radio Adds and Facebook.
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
  • Operated with safety and skill to avoid accidents and delays.
  • Engaged with several clients regularly through phone, Text and e-mails, correspondence to present newest offerings, respond to questions and concerns.

Education

High School Diploma -

Blue Ridge High School
Pinetop-Lakeside, AZ
4 1977

Northland Pioneer College
Show Low, AZ

Skills

  • Preventative maintenance
  • Relationship management
  • Marketing and advertising
  • Operations oversight
  • Human Resource management
  • Documentation and reporting
  • Staffing
  • Business development
  • Employee reviews
  • Client account management
  • Delegation
  • Scheduling
  • Relationship building
  • Employee scheduling
  • Effective leader
  • Staff training/development
  • Conflict resolution
  • Case Management
  • Client Advocacy
  • Records Management
  • Care Coordination
  • Needs Assessment
  • Patient support
  • Group Therapy
  • Community Outreach
  • Patient Management
  • Email and Telephone Etiquette
  • Crisis Intervention
  • Documentation proficiency
  • Emotional awareness
  • Intervention Plans
  • Treatment Planning
  • Case Planning
  • Organization and Multitasking
  • Case Needs Assessment
  • Resource Management
  • Case Documentation
  • Documentation And Reporting
  • Problem-Solving
  • Resource Identification
  • Utilization Management
  • Home Visits and Inspections
  • Progress Evaluations
  • Relationship Building
  • Positive Attitude
  • Patient Needs Assessment
  • Patient Assessment
  • Conflict Resolution

Affiliations

I love to be outside. I like hiking and camping. I like to travel with friends and go on adventures. We are so lucking to have so many places to go to close by. Zion, Moab, Grand Canyon ETC.

Accomplishments

Peer Support/ Trauma Informed Care / PRO Training Adult, child and infant, Pediatric CPR/AED & First Aid

Timeline

Case Manager /Certified Peer Support Specialist

Change Point Integrated Health
04.2022 - Current

Realtor

Advantage Realty Professionals
03.2019 - Current

Owner/Operator

Debbie's Personal Touch Cleaning, LLC
08.1996 - 08.2018

High School Diploma -

Blue Ridge High School

Northland Pioneer College

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Debbie Thrasher