Debbie Trujillo
Pueblo,CO
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
12
12
years of professional experience
Work History
Retail Cannabis Specialist
NuVue Pharma
03.2024 - 07.2025
- Analyzed customer needs and recommended appropriate products or services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Dispensary Technician
Cannabis Depot
01.2022 - 08.2023
- Assisted customers in selecting the best products for their needs.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Conducted regular inventory checks to ensure adequate product availability.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Adhered to company policies and procedures at all times.
- Operated cash registers to process payments from customers.
- Greeted customers with a friendly and inviting attitude.
Customer Service Cashier
King Soopers
02.2021 - 11.2021
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card transactions accurately and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Executive Housekeeping Manager
La Quinta
04.2013 - 11.2020
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Investigated customer complaints regarding cleanliness or service issues.
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Managed team of employees, daily progress reports and overall project planning.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
High School Diploma -
East High School
Pueblo, COSkills
- Customer service
- Compliance adherence
- Point of sale operation
- Time management
- Problem solving
- Team collaboration
- Product knowledge
- Attention to detail
- Risk management
- Management collaboration
- Customer relations
- Analytical thinking
- Teamwork
- Cross-functional team leadership
- Task prioritization
- Customer relationship management
Personal Information
Education and Training
other
Timeline
Retail Cannabis Specialist
NuVue Pharma
03.2024 - 07.2025
Dispensary Technician
Cannabis Depot
01.2022 - 08.2023
Customer Service Cashier
King Soopers
02.2021 - 11.2021
Executive Housekeeping Manager
La Quinta
04.2013 - 11.2020
High School Diploma -
East High School