Debbie Vandewal
Webster,NY
Summary
High-performing passionate Client Service professional with over 10 years of building trust and collaboration in diverse industries. Detail-oriented team player organized and skilled at creating positive relationships with internal and external customers.
Overview
22
22
years of professional experience
Work History
Community Relations Director
Atria / The Village At Penfield
07.2022 - 01.2024
- Led crisis communication efforts during challenging times, with families and health care professionals addressing concerns effectively.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Collaborated with internal departments to align community relations efforts with overall organizational goals.
- Enhanced public image of the assisted living community through successful PR campaigns as health fairs, in-services and out-reach
- Worked with Activities Director to manage social media channels, increasing brand awareness and engagement within the community
- Stayed within budget for marketing expenses.
- Applied effective time management techniques to meet move in requirements making sure all DOH requirements were adhered to
- Cultivated interpersonal skills by building positive relationships with industry partners, families and referral sources
Accounts Payable Specialiist
Bob Johnson Auto Group
08.2021 - 07.2022
- Charge expense to accounts and cost centers by analyzing invoices and record entries
- Reached out to vendors and customers to verify information and follow up on client issues.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepare and perform check runs
- Assist in month end closing
- Investigated daily variances and corrected errors to resolve discrepancies.
Community Relations Coordinator
Elderwood Assisted Living
04.2019 - 01.2021
- Established a solid reputation as an approachable resource within the local area by attending networking events and engaging in community-focused conversations.
- Resolved issues through active listening and open-ended questioning when working with families
- CRM management
- Reporting requirements as required/ requested to include but not limited to: contacts, referrals, conversion rates, new market metrics and quarley plan strategy
Sales Associate
Watermark / Grande Vie
08.2017 - 04.2019
- Built relationships with families, professionals and referral sources
- Produced average of 6 move ins
- Maintained CRM sales and marketing pipeline
- Organized events for families and professionals to educate about services
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Commercial Leasing Representative
Webster Properties
03.2016 - 08.2017
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Rented and managed $540 commercial portfolio of 17 office buildings and 2 business centers; oversaw daily operations of office centers including hiring and training of staff
- Communicated effectively with owners, residents, and on-site associates.
Account Executive
NCI Publishing Inc / Renters Guide / Senior Book
11.2013 - 11.2015
- Managed book of business of 180+ accounts
- Increased sales by over 10% annually while managing the largest multi-housing management company in regional portfolio
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Created lead generating content in print, online, mobile and social spheres for multi-housing industry
- Kept detailed records of daily activities through online customer database.
Senior Trade Broker
IMS Barter
01.2002 - 11.2013
- Oversaw over f200+ diversified businesses in the Buffalo, NY market with primary goal of creating long-term relationships to increase trade velocity
- Facilitated transactions of products and services
- Worked closely with clients in educating them to understand their capacity for trading and how they could converse cash
- Established marketing profiles for new members
- Organized quarterly events to increase memberships and enhanced existing client marketing customer satisfaction
Education
Bachelor of Arts - International Business
Rochester Institute of Technology
Rochester, NY1997
International Business Certification.
SUNY BROCKPORT
1996
Skills
- Event Planning
- Team Player
- Community Networking
- Social media coordination
- Sales management
- Verbal /Written Communication
- Problem-Solving
- Relationship Building
- Microsoft Office
- Organization and Time Management
- Customer Relations
- Organization
- Interpersonal Communication
Timeline
Community Relations Director
Atria / The Village At Penfield
07.2022 - 01.2024
Accounts Payable Specialiist
Bob Johnson Auto Group
08.2021 - 07.2022
Community Relations Coordinator
Elderwood Assisted Living
04.2019 - 01.2021
Sales Associate
Watermark / Grande Vie
08.2017 - 04.2019
Commercial Leasing Representative
Webster Properties
03.2016 - 08.2017
Account Executive
NCI Publishing Inc / Renters Guide / Senior Book
11.2013 - 11.2015
Senior Trade Broker
IMS Barter
01.2002 - 11.2013
Bachelor of Arts - International Business
Rochester Institute of Technology
International Business Certification.
SUNY BROCKPORT
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