Debbie Vasquez
River Grove,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Tax Analyst
H & R Block Tax Services
2008.09 - 2019.05
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Attended continuing education courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Researched tax issues and stayed current on all federal and state tax laws.
- Prepared tax returns for individuals and businesses.
Team Leader
H & R Block Tax Services
2016.12 - 2017.05
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Drove sales
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
Reservations Manager
U Haul Co
2014.07 - 2016.03
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
Marketing Ambassador
H & R Block Tax Services
2014.11 - 2015.04
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Education
High School Diploma -
Illinois High School Diploma
Chicago, ILAccounting
Block Academy
Kansas City, MO2016
Skills
- Service Quality
- Critical Thinking
- Tax Documentation
- Tax Return Filing
- Customer Accounts Management
- Customer Satisfaction
- Document Preparation
- Client Interviews
Timeline
Team Leader
H & R Block Tax Services
2016.12 - 2017.05
Marketing Ambassador
H & R Block Tax Services
2014.11 - 2015.04
Reservations Manager
U Haul Co
2014.07 - 2016.03
Senior Tax Analyst
H & R Block Tax Services
2008.09 - 2019.05
High School Diploma -
Illinois High School Diploma
Accounting
Block Academy