Debbie Verdone
Channahon,IL
Summary
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager
Speedway LLC
Enon, Ohio
06.2015 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
Mac Convenience
Oswego, IL
04.2010 - 06.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
Customer Service Specialist
Rick's Garden Center
Morris, IL
04.2006 - 03.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Food Service Manager
Arbor Managment
Lockport, IL
08.2004 - 03.2009
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than [Number] team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
No Degree - Management Leadership
Joliet Junior College
Joliet, ILHigh School Diploma -
Hinsdale South High School
Willowbrook Il05.1981
Skills
- Administrative Management
- Department Oversight
- Sales Tracking
- Business Leadership
- Finance and Accounting Oversight
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Sales Promotion
- Records Organization and Management
- Focus and Follow-Through
- Policy Development and Enforcement
- Hiring and Onboarding
- Financial Statement Review
- Management Training
- Supervision and Training
- P&L Responsibility
- Performance Improvement
- Profit and Loss Control
- Money Handling
- Cash Register Operations
- Interviewing and Prescreening
- Inventory Tracking and Management
- Customer Relations
- Managing Laborers
- Payroll Administration and Timekeeping
- POS Terminal Operations
Timeline
General Manager
Speedway LLC
06.2015 - Current
General Manager
Mac Convenience
04.2010 - 06.2015
Customer Service Specialist
Rick's Garden Center
04.2006 - 03.2014
Food Service Manager
Arbor Managment
08.2004 - 03.2009
No Degree - Management Leadership
Joliet Junior College
High School Diploma -
Hinsdale South High School
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