Summary
Overview
Work History
Education
Skills
Gardening walking
Work Preference
Timeline
Generic

DEBBIE WALDRON

Leicester,NC

Summary

Dynamic Senior Sales/Design Consultant with a proven track record at Carolina Furniture Concepts, adept in client needs assessment and creative thinking. Leveraged product knowledge and professionalism to increase customer retention and drive sales. Skilled in effective negotiation and positive customer engagement, consistently achieving targets through continuous improvement and active listening.

Overview

43
43
years of professional experience

Work History

SENIOR SALES/DESIGN CONSULTANT

CAROLINA FURNITURE CONCEPTS
01.2002 - 07.2024
  • Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
  • Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
  • Streamlined sales process by efficiently managing pipeline of prospective clients from initial contact to project completion.
  • Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
  • Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
  • Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
  • Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
  • Expanded clientele base by proactively seeking referrals from satisfied customers.
  • Improved client satisfaction by providing timely and accurate follow-up on project progress.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

SENIOR SALES/DESIGN CONSULTANT

GARDE CITY FURNITURE
07.2021 - 07.2022
  • Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
  • Streamlined the sales process by efficiently managing a pipeline of prospective clients from initial contact to project completion.
  • Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
  • Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
  • Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
  • Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
  • Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
  • Identified cross-selling opportunities within existing client base, promoting the full range of design services offered by the company.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

SENIOR SALES/Design Consultant

ASHLEY FURNITURE
09.2001 - 12.2002
  • Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
  • Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
  • Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
  • Expanded clientele base by proactively seeking referrals from satisfied customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
  • Improved client satisfaction by providing timely and accurate follow-up on project progress.

Sales Associate/FLOOR MANAGER

FURNITURE PLUS
08.1999 - 06.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.


  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Promoted to floor Manager
  • Did bank deposit's
  • Key holder

CSR

DA KELLY'S
05.1991 - 06.1992
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans
  • Promoted to Assistant MGR
  • Key Holder for opening and closing

Cable Sales Door to Door

Cox Cable, Sunshine Communication
09.1981 - 08.1990

Door to door cable subscriptions cold call

Cable hook ups

Repriced converter boxes from pass due customers

  • Completed documentation smoothly to finalize sales.
  • Distributed pamphlets and other informational literature on [Type] products.

Education

GED -

Coastal Carolina Community College
Jacksonville, NC
06.1975

Skills

  • Sales Presentations
  • Client Needs Assessment
  • Effective negotiation
  • Customer Retention
  • Self Motivation
  • Product Knowledge
  • Professionalism
  • Sales floor organization
  • Time management abilities
  • Ability to Lift 40 pounds
  • Continuous Improvement
  • Product and Service Sales
  • Customer Needs Assessment
  • Payment Processing
  • Building Customer Loyalty
  • Cash Handling
  • Active Listening
  • Creative Thinking
  • Positive Customer Engagement

Gardening walking

Grow fresh vegetable's

Walk for improved stamina

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

401k matchCompany CulturePaid sick leaveHealthcare benefitsPaid time offCareer advancementStock Options / Equity / Profit Sharing

Timeline

SENIOR SALES/DESIGN CONSULTANT

GARDE CITY FURNITURE
07.2021 - 07.2022

SENIOR SALES/DESIGN CONSULTANT

CAROLINA FURNITURE CONCEPTS
01.2002 - 07.2024

SENIOR SALES/Design Consultant

ASHLEY FURNITURE
09.2001 - 12.2002

Sales Associate/FLOOR MANAGER

FURNITURE PLUS
08.1999 - 06.2000

CSR

DA KELLY'S
05.1991 - 06.1992

Cable Sales Door to Door

Cox Cable, Sunshine Communication
09.1981 - 08.1990

GED -

Coastal Carolina Community College
DEBBIE WALDRON