Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deborah Walter

San Diego,CA

Summary

Dynamic property management professional with a proven track record at JC Resorts, enhancing tenant satisfaction and maximizing occupancy rates. Skilled in financial budgeting and effective communication, I successfully negotiated contracts and implemented marketing strategies, resulting in improved resident retention and community engagement. Committed to maintaining high standards and compliance in all operations.

Knowledgeable Desired Position with solid background in property management, including overseeing daily operations and ensuring resident satisfaction. Successfully managed multifamily properties, improving tenant relations and property upkeep. Demonstrated leadership and conflict resolution skills, fostering safe and well-maintained living environment.

Overview

12
12
years of professional experience

Work History

Resident Manager multi unit apartments/Director of Hotel Operations

JC Resorts
04.2019 - Current
  • Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
  • Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
  • Enhanced curb appeal of the property through regular landscaping, common area upkeep, and exterior painting projects as needed.
  • Negotiated contracts with service providers to ensure quality work at competitive prices for property maintenance tasks.
  • Maximized property occupancy rates through effective marketing and advertising strategies.
  • Coordinated with legal counsel when necessary to resolve lease disputes or eviction proceedings professionally and efficiently.
  • Developed strong relationships with residents to foster a sense of community within the property.
  • Conducted thorough market research to determine appropriate rent pricing and remain competitive in the local market.
  • Collaborated with owners or investors on major renovation projects to improve property value while minimizing disruption to current residents.
  • Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
  • Managed staff members such as leasing agents, maintenance personnel, or administrative support professionals effectively to meet performance goals consistently.
  • Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.
  • Ensured compliance with all federal, state, and local laws related to housing discrimination or fair housing practices by staying current on regulations updates.
  • Meticulously reviewed applicant background checks before approving leases to maintain a high-quality tenant base.
  • Managed financial aspects of the property, including budgeting, expense tracking, and reporting to owners or investors.
  • Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
  • Organized community events for residents to encourage engagement and build positive relationships among neighbors.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.

General Manager Regional Sales & Marketing

Pacifica Host Hotels
02.2013 - 04.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

South Dearborn High School
Aurora, IN
05-1981

Skills

  • Property inspections
  • Safety compliance
  • Fair housing regulations
  • Rent collection
  • Hiring
  • Scheduling
  • Property management
  • Marketing
  • Vendor coordination
  • Landscaping management
  • Housekeeping supervision
  • Lease administration
  • Teamwork and Customer service
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Reliability
  • Active listening and critical thinking
  • Team collaboration
  • Decision-making
  • Adaptability and flexibility
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Public relations and self motivation
  • Goal setting
  • Microsoft office
  • Risk assessment
  • Property maintenance

Accomplishments

  • General Manager of the Year with Marriott Inc.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.
  • Hotel- Increased occupancy and ADR year over year
  • Apartment rental- Increased monthly rent year over year

Certification

Certified with Marriott University for General Manger, Operations, and Sales & Marketing

Certified in Hospitality for Sale

Timeline

Resident Manager multi unit apartments/Director of Hotel Operations

JC Resorts
04.2019 - Current

General Manager Regional Sales & Marketing

Pacifica Host Hotels
02.2013 - 04.2016

High School Diploma -

South Dearborn High School

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Deborah Walter