SAP
DEBBIE WARD
Diamondhead,USA
Summary
Experienced transportation - logistics professional bringing 20+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. I have experience in 3PL, LTL, TL, Trade Shows, Small Package and Final Mile Delivery. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about DOT regulations and standards. Experienced project manager that is a PRO using TMS Systems and has excellent time management and negotiation skills.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Modine, LLC
09.2023 - 12.2024
- Collaborated with internal teams to coordinate shipments between multiple locations
- Coordinated daily logistics operations, including shipment scheduling and tracking
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Tracked orders and notified customers of status or potential delays.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Managed constant phone calls and over 100 emails a day.
Purchasing Manager
ANEL CORPORATION
02.2022 - 09.2023
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner
- Reviewed logistics performance with customers against service agreements, targets and benchmarks
- Created and updated standard operating procedures for logistics operations
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices
- Created reports on freight costs, delivery timelines, invoices and other related information
- Conducted regular inventory audits to prevent stock shortages or excess
- Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels
- Purchase orders and RFQ
- Progressed through various purchasing, warehousing and leadership roles.
- Ensured compliance with corporate policies and applicable regulations governing procurement activities, mitigating company risks.
Commercial Operations Coordinator
Armstrong Relocation
11.2020 - 02.2021
- Negotiated contracts with suppliers to secure advantageous terms by way of RFQ and created detailed project plans outlining timelines, objectives and deliverables
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates
- Facilitated communication between stakeholders involved in commercial projects
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability
- Collaborated with logistics team members to optimize transportation routes and manage cost
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes
- Tracked shipment progress using GPS technology or other tracking systems
- Managed constant phone calls and over 100 emails a day
Project Manager - Commercial
Atlantic Relocation Systems
12.2019 - 11.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- I was the only person in the department managing constant phone calls and over 100 emails a day.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Recruiter Coordinator
Diverse Staffing
05.2019 - 11.2019
- Collaborated with HR team members on special projects related to recruitment initiatives
- Coordinated pre-employment assessments and background checks for final candidates
- Organized applicant drug tests and obtained results
- Screened resumes and applications to identify qualified candidates for open positions
- Scheduled or conducted new employee orientations
- Maintained compliance with all relevant laws related to recruitment practices such as EEO regulations
- Enhanced candidate experience by streamlining the recruitment process and implementing efficient communication strategies.
Recruiter / Quality Manager
Fed Ex Ground
10.2016 - 10.2017
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Studied job descriptions and qualifications to determine applicant requirements and performed background checks.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Wrote a SOP and created a new streamlined procedure for quality and returned products.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
3PL Owner
Diva Logistics
03.2008 - 10.2016
- Used approved scripts to de-escalate angry customers during telephone interactions
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Implemented innovative methods for streamlining the customer service process
- Provided exceptional customer service to ensure customer satisfaction
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations
- Identified opportunities to reduce cost and improve productivity
- Negotiated with carriers and warehouse operators for services and preferential rates
- Generated reports on cargo volumes, costs associated with each shipment and any delays encountered during transit
- Examined expenditures to develop plans and budgets for increasing profits or improving services
- Resolved customer service issues related to deliveries, invoices or product quality concerns
Education
High School Diploma -
Grenada High School
Grenada, MS Skills
- Invoicing and shipping documentation
- Sales support / customer support
- Vendor onboarding using windows, outlook, oracle and SAP
- Contract negotiation / RFQ
- Freight cost analysis
- Project management
- Vendor relationship management
- Strategic planning
- Carrier collaboration
- Training and leadership
- Warehouse and transportation operations
- Customer Service
- Dispatch
- Fleet Management (85 drivers)
Software
Oracle
TMS
Salesforce
NetSuite
Power Point
Timeline
Logistics Coordinator
Modine, LLC
09.2023 - 12.2024
Purchasing Manager
ANEL CORPORATION
02.2022 - 09.2023
Commercial Operations Coordinator
Armstrong Relocation
11.2020 - 02.2021
Project Manager - Commercial
Atlantic Relocation Systems
12.2019 - 11.2020
Recruiter Coordinator
Diverse Staffing
05.2019 - 11.2019
Recruiter / Quality Manager
Fed Ex Ground
10.2016 - 10.2017
3PL Owner
Diva Logistics
03.2008 - 10.2016
High School Diploma -
Grenada High School
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