Debbie White
Fairview,WV
Summary
Adept at enhancing operational efficiency and patient satisfaction, my tenure at WVU Hospitals honed my documentation and critical thinking skills. Mastering software like Epic and Aria, I streamlined insurance processes, significantly reducing authorization times. My customer service excellence and operational management prowess underscore my commitment to impactful results. Demonstrated to solve problems independently and perform at an optimal level.
Overview
32
32
years of professional experience
Work History
Insurance Specialist
WVU Hospitals
05.2003 - Current
- Maintain medical knowledge of different treatment modalities offered in radiation.
- Medical knowledge of CPT Codes used for treatment in order to communicate to insurance companies to acquire authorizations and know what codes can be used with different treatment techniques.
- Utilize different soft wares that are used by third party billers to do online authorizations.
- Extract medical documentation from Epic that is useful to explain the need for treatment and the technique that will be used.
- Communicate effectively with insurance intake personnel and nurses. Have a clinical understanding of cancer stages, patient anatomy, diagnosis, fractions requested, and dosage of radiation listed on the prescription and other medical information that is needed to receive authorizations.
- Maintain documentation in Aria and Epic that relate to treatment authorizations, such as treatment site, type of treatment offered, fractions, authorization numbers and the dates of service.
- Enhanced patient satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests for radiation therapy.
- Followed up on denials, change in treatment modality, extensions and other special circumstances.
- Communicated effectively with members of operations, finance, and clinical departments.
- Utilized Aria and Epic to document and track insurance authorizations.
- Maintained confidentiality of patient finances, records, and health statuses.
- Developed strong rapport with providers/staff which led to better knowledge of treatment being offered.
Registration Specialist
WVU Hospital
05.2003 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Responsible for record retention in the department.
- Contact outside facilities to obtain operation and discharge summaries, pathology and radiology reports.
- Communicate with patients either by telephone or in person to gather information and authorization to obtain outside information.
- Communicate with nurses, physicians and front desk staff to ensure accurate medical records are received in a punctual manner.
- Assist with scheduling and registration of patients.
- Underwent Merlin training to assist the department manager with the transformation of a new data entry system that will be utilized by the hospital.
- Perform clerical duties and projects for manager and staff as assigned.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to related cancer diagnosis for patient packets.
Medical Transcriptionist
WVU Hospital
05.2003 - Current
- Ensure correct spelling and usage of medical terminology and use of punctuation.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Acquired knowledge and use of medical dictionaries and reference books to check spelling and definitions of words.
- Assist transcriptionist in identifying difficult dictation vocals.
- Able to concentrate with intense levels of mental and visual acuity.
- Maintain regulatory requirements regarding chart retention of medical information.
- Responsible for creating forms, tables, charts. calendars, letters and other correspondence for staff and physicians.
- Transcribed medical findings in the pathology department as dictated by pathologists.
Medical Secretary
Personnel Temporary Services
10.2002 - 05.2003
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Filed medical documentation in patient's charts.
Systems Analyst
Fairmont State University
06.1996 - 10.2002
- Performed administrative duties as assigned by the Director of the Dining Hall and Manager of Aladdin Food Services.
- Responsible for assembling spread sheets and sending them to he corporate office.
- Maintain monthly scheduling of Dining Hall Activities.
- Responsible for maintaining inventory levels and payment of all invoices associated with each facility, Dining Hall and Student Hall (The Nickel).
- File and track all employee personnel files and office reports.
- Maintain filing system for vendors, contracts and safety requirements.
- Prepare travel requests and state vehicle usage forms as needed.
- Responsible for all time sheets for both facilities and record them in Kronos.
- Prepare catering invoice and track payment history.
- Prepare deposits and fill out proper paper work for Loomis Fargo pick up. Reconcile any differences.
Executive Secretary
Fairmont Clinic
06.1992 - 05.1994
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Assisted in preparing and typing grants, policies, procedures, board meeting minutes and annual reports.
- Set up meetings, arranged travel reservations for CEO, sent out memos to staff and directed inquiries to the proper departments.
- Set up itinerary for visiting physicians.
Education
High School Diploma -
Fairview High School
Fairview, WV06.1978
Skills
- Documentation skills
- Documentation abilities
- Critical Thinking
- Reporting skills
- Customer Service
- Operations Management
Timeline
Insurance Specialist
WVU Hospitals
05.2003 - Current
Registration Specialist
WVU Hospital
05.2003 - Current
Medical Transcriptionist
WVU Hospital
05.2003 - Current
Medical Secretary
Personnel Temporary Services
10.2002 - 05.2003
Systems Analyst
Fairmont State University
06.1996 - 10.2002
Executive Secretary
Fairmont Clinic
06.1992 - 05.1994
High School Diploma -
Fairview High School
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