Debbie Williams
Prairieville,LA
Summary
Dynamic Key Account Manager with 5+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
26
26
years of professional experience
Work History
Key Account Manager
Massad Olinde Benefits Consulting, LLC
Baton Rouge, LA
05.2016 - Current
- Ensured delivery of high quality customer support and acted as a liaison between top tier clients and Human Resource Management.
- Analyzed, negotiate and prepare carrier renewals
- Managed, organize and help conduct group enrollment meetings
- Researched and resolve all client issues
- Ensured high levels of Customer Service to all accounts
- Set up Cobra Coverage, coordinate with third party administrators and payroll regarding renewal rates and any billing discrepancies on group's invoices.
- Processed all new hire and termination forms for employees, ensure that all newly eligible employee complete new hire forms. Provide ID cards if needed and answer any enrollment or benefit questions for group leaders and members
- Prepared proposals for new and renewal accounts, Prepare marketing and preparation of market summary presentations-including census data
- Educated client and enrollees about their group benefit plans, coverage, copays, coinsurance and/or deductibles
- Managed over 30 group accounts
Dispatch Manager
WorkBox, LLC
Port Allen, LA
02.2011 - 05.2016
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Responded to daily caller requests with information about assistance and timeframes for escalated issues.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
Customer Service Representative
Blue Cross Blue Shield Of Louisiana
Baton Rouge, Louisiana
11.1999 - 02.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Leveraged my sales expertise to promote products and capitalized on upsell opportunities
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered customer telephone calls promptly to avoid on-hold wait times
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Answered constant flow of customer calls with minimal wait times
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increased customer satisfaction
Part Time Medical Billing Instructor
Remington College
Baton Rouge, Louisiana
01.2004 - 02.2008
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Identified program successes and failures based on student assessments and course reviews.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
Education
Associate of Science - Business Administration
Baton Rouge Community College
Baton Rouge05.2023
Independent Sales Agent - Life, Health & Accident
Donaldson Educational Services
Baton Rouge, LA04.2018
Medical Coding And Billing Specialist - Medical Coding And Billing
LSU Online
Baton Rouge02.2014
Associate of Science - Liberal Arts And General Studies
Southern University
Baton Rouge1991
Skills
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Problem Solving
- Customer Service
- Fast Learner
- Sales and marketing
- Business administration
- Customer Relations
- Professional communication
- Administrative tasks
- Customer database management
Timeline
Key Account Manager
Massad Olinde Benefits Consulting, LLC
05.2016 - Current
Dispatch Manager
WorkBox, LLC
02.2011 - 05.2016
Part Time Medical Billing Instructor
Remington College
01.2004 - 02.2008
Customer Service Representative
Blue Cross Blue Shield Of Louisiana
11.1999 - 02.2011
Associate of Science - Business Administration
Baton Rouge Community College
Independent Sales Agent - Life, Health & Accident
Donaldson Educational Services
Medical Coding And Billing Specialist - Medical Coding And Billing
LSU Online
Associate of Science - Liberal Arts And General Studies
Southern University