Debbie Williams
Springfield,MO.
Summary
Detail-oriented professional with strong communication skills in hospitality. Committed to enhancing guest experiences through effective problem-solving and teamwork.
Adaptable front desk professional known for delivering exceptional customer service and fostering a welcoming environment. Experience in coordinating operations and training staff, focused on enhancing guest experiences and maintaining high standards.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Elliott Lodging
03.2024 - Current
- Welcomed guests and managed check-in/check-out processes efficiently.
- Provided information on hotel services and local attractions to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Monitored lobby area for cleanliness and safety, ensuring a welcoming environment for guests.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments and maintained accurate financial records during shift transitions.
- Collected room deposits, fees, and payments.
Warehouse Associate
Amazon on Milroy Rd
02.2023 - 03.2025
- Sorted and organized products to enhance accessibility and streamline order fulfillment.
- Conducted quality inspections on incoming shipments, ensuring compliance with company standards.
- Collaborated with team members to optimize workflow and reduce processing times.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Completed regular cycle counts to maintain accurate inventory records.
Resident Assistant
Springfield Rehabilitation & HealthCare Center
03.2018 - 04.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Collaborated with healthcare team to develop personalized care plans.
- Trained new staff on best practices for resident engagement and care.
- Streamlined communication between departments, enhancing coordination of care efforts.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Developed strong relationships with family members, providing regular updates on resident progress and addressing concerns as needed.
- Supported residents during meal times, assisting with feeding and promoting proper nutrition.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Collaborated with healthcare professionals to provide comprehensive care for residents, resulting in improved health outcomes.
- Delivered and served meals and provided other dining needs.
- Escorted residents to community activities and games and encouraged participation.
- Assisted over 80 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 80+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated social interactions among residents through engaging group activities and outings.
- Enhanced resident satisfaction by providing compassionate and attentive care.
- Contributed to efficient facility operations by maintaining accurate records of resident information and care provided.
Caring Communities Resource Center Youth Division
Caring Communities/United Way
02.2015 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Manager
SUBWAY®Restaurants
02.2013 - 11.2015
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented operational improvements, enhancing efficiency and customer satisfaction.
- Managed inventory levels, optimizing stock control processes for cost efficiency.
- Analyzed sales trends to adjust staffing levels according to demand fluctuations.
- Ensured high food quality standards through regular inspections and employee training sessions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Business Administration And Management
Univ. of Phoenix
Springfield, MOSkills
- Customer service
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest accommodations
- Reservation systems
- Front office support
- Room assignments
- Clerical duties
- Reservations
- Training and mentoring
- Information protection
- Guest amenities
- Lobby oversight
- Computer skills
- Problem-solving
- Phone and email etiquette
- Payment processing
- Guest registration
Languages
English
Full Professional
Interests
- Documenting and sharing travel experiences
- Community Cleanup
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- I enjoy helping others and giving back to the community
- Music
- Volunteering
- Auto Repair/Restoration
Timeline
Front Desk Agent
Elliott Lodging
03.2024 - Current
Warehouse Associate
Amazon on Milroy Rd
02.2023 - 03.2025
Resident Assistant
Springfield Rehabilitation & HealthCare Center
03.2018 - 04.2023
Caring Communities Resource Center Youth Division
Caring Communities/United Way
02.2015 - 07.2017
Manager
SUBWAY®Restaurants
02.2013 - 11.2015
No Degree - Business Administration And Management
Univ. of Phoenix