Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Debbie Wilson

Dahlonega,GA

Summary

Dynamic Executive Director with a proven track record at Manor Lake Gainesville, excelling in strategic planning and financial management. Successfully led fundraising initiatives, enhancing program development while fostering a culture of collaboration and inclusion. Adept at relationship building and compliance, driving organizational growth and resident satisfaction through effective leadership and operational efficiencies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Executive Director

Manor Lake Gainesville
03.2019 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Led successful fundraising campaigns, securing critical resources for program development and expansion.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Advocated for organization and company mission to raise awareness and support.
  • Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
  • Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Increased organizational efficiency by streamlining processes and implementing new systems.

Business Office Manager

Manor Lake Gainesville
03.2019 - 11.2022
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
  • Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
  • Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
  • Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.

Business Office Manager

Five Star Senior Living
11.2016 - 12.2018
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Facilitated adoption of green office practices, reducing waste and promoting environmental sustainability.
  • Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Business Office Manager

Dogwood Forest Assisted Living
07.2008 - 11.2016
  • Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
  • Negotiated contracts with vendors, securing cost-effective services and supplies for office.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Receptionist

Dogwood Forest
07.2008 - 01.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Owner

Debbie's Place
09.2003 - 10.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Education

East Hall High School
Gainesville Ga

Skills

  • Community engagement
  • Program management
  • Strategic planning
  • Project management
  • Operations management
  • Budgeting and financial management
  • Staff management
  • Relationship building
  • Public speaking
  • Program leadership
  • Leadership development
  • Business management
  • Compliance and regulations
  • Financial management
  • Government relations
  • Operational planning
  • Resident satisfaction
  • Consulting
  • Fundraising
  • Human resources management
  • Profit and loss statements
  • Vendor relations
  • Client services
  • Team bonding
  • Media relations
  • Negotiation
  • Quality control
  • Training methods

Certification

Administers Licence and employee of month like 20 times

Timeline

Executive Director

Manor Lake Gainesville
03.2019 - Current

Business Office Manager

Manor Lake Gainesville
03.2019 - 11.2022

Business Office Manager

Five Star Senior Living
11.2016 - 12.2018

Business Office Manager

Dogwood Forest Assisted Living
07.2008 - 11.2016

Receptionist

Dogwood Forest
07.2008 - 01.2011

Owner

Debbie's Place
09.2003 - 10.2007

East Hall High School

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Debbie Wilson