Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Wise

Hobe Sound,FL

Summary

Highly organized and detail-oriented Front Desk Professional with extensive experience in patient coordination, insurance verification, billing, and administrative support. Adept at managing front desk operations, handling high-volume phone and email communication, and ensuring seamless patient experiences. Skilled in processing insurance claims, reconciling accounts, scheduling appointments, and presenting treatment plans with clarity and professionalism. Enthusiastic and service-driven, committed to providing exceptional customer care while maintaining efficiency in fast-paced dental environment.

Overview

11
11
years of professional experience

Work History

Billing Specialist

William Seefried, DDS
Stuart, FL
01.2024 - 02.2025
  • Verified insurance coverage and identified third-party payers to ensure accurate billing.
  • Maintained precise records of collections, adjustments, and denials within system.
  • Investigated billing discrepancies, processed refunds, and resolved incorrect charges.
  • Answered patient inquiries regarding billing, payments, and account statuses, ensuring excellent customer service.
  • Entered statement details, reconciled accounts, and resolved discrepancies to maintain financial accuracy.

Patient Coordinator

Manne & Borer Endodontics
Ormond Beach, FL
02.2020 - 03.2022
  • Answered and managed incoming calls and emails, ensuring prompt and professional communication.
  • Scheduled appointments, entered new patient data, and presented treatment plans to enhance patient experience.
  • Filed insurance claims, processed payments, and posted transactions accurately.
  • Served as liaison for referring offices, facilitating seamless coordination and patient referrals.
  • Checked patients in and out, verified insurance coverage, and collected co-pays to ensure smooth front desk operation.

Financial Coordinator

Dr David Maxwell
Ormond Beach, FL
03.2018 - 12.2019
  • Filed and followed up on all insurance claims to ensure timely processing and reimbursement.
  • Posted insurance and patient payments with accuracy and efficiency.
  • Submitted pre-determinations to verify coverage and treatment costs in advance.
  • Explained insurance benefits and financial obligations to patients, ensuring transparency and understanding.
  • Assisted front desk with patient check-out and managed incoming calls to support daily operations.

Dental Receptionist

Brown & Nawrocki
Ormond Beach, FL
02.2014 - 11.2018
  • Welcomed patients warmly at front desk, engaging in friendly conversations while efficiently conducting check-in process.
  • Presented treatment plans clearly to patients, ensuring understanding of procedures and financial options.
  • Coordinated referrals and scheduled appointments with specialized practices to support seamless patient care.
  • Collected patient payments, processed transactions, and scheduled future appointments to maintain organized workflow.

Education

Associate of Science -

Daytona State College

Skills

  • Patient Relations & Customer Service
  • Insurance Verification & Claims Processing
  • Billing & Financial Coordination
  • Appointment Scheduling & Coordination
  • Professional Phone & Email Etiquette
  • Dental Terminology & Compliance
  • Time Management & Multitasking
  • Team Collaboration & Office Support

Timeline

Billing Specialist

William Seefried, DDS
01.2024 - 02.2025

Patient Coordinator

Manne & Borer Endodontics
02.2020 - 03.2022

Financial Coordinator

Dr David Maxwell
03.2018 - 12.2019

Dental Receptionist

Brown & Nawrocki
02.2014 - 11.2018

Associate of Science -

Daytona State College
Debbie Wise