Debbie Wright
Kalamazoo,MI
Summary
Knowledgeable Medical Assistant with solid background in medical assistance. Proven ability to support healthcare professionals through efficient patient care and administrative duties. Demonstrated expertise in clinical procedures and patient communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Beacon Health System
04.2023 - Current
- Assisted healthcare providers with patient examinations and routine procedures.
- Recorded patient histories and vital signs accurately for clinical assessments.
- Managed appointment scheduling to optimize clinic workflow and reduce wait times.
- Maintained cleanliness and organization of examination rooms and medical equipment.
Registered Medical Assistant
Bronson Hospital
08.2014 - 02.2023
- Educated patients on proper health practices and follow-up care instructions.
- Collaborated with team members to enhance patient care quality and service efficiency.
- Utilized electronic health record systems to document patient interactions securely.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Registered Medical Assistant
Family Health Center
06.2012 - 08.2014
- Called and faxed pharmacies to submit prescriptions and refills.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient spirometry.
- Assisted healthcare providers with patient examinations and routine procedures.
- Recorded patient histories and vital signs accurately for clinical assessments.
- Managed appointment scheduling to optimize clinic workflow and reduce wait times.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Collaborated with team members to enhance patient care quality and service efficiency.
- Utilized electronic health record systems to document patient interactions securely.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
Patient Registrar
Accretive Health
10.2011 - 08.2012
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Streamlined data entry procedures, improving overall efficiency of patient information collection.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Student Intern
Borgess Cardiology
04.2012 - 06.2012
- Maintained organized records and files to enhance accessibility for team members.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted and organized files, spreadsheets, and reports.
- Performed patient EKGs, took vitals, verified medications and allergies
Loan Officer
Consumers Credit Union
03.2003 - 08.2011
- Develop strategic loan solutions tailored to client's financial goals.
- Drive initiatives to expand loan portfolio, boosting business growth.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
Education
No Degree - Medical Assisting
Everest Institute
Kalamazoo, MI06.2012
Associate of Arts - Business
Davenport University
Grand Rapids, MI06.1982
High School Diploma -
Cadillac High School
Cadillac, MI06.1979
Skills
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Patient scheduling
- Wound care assistance
- Regulatory compliance
- Vital signs measurement
- Infection control procedures
- Electronic medical records
- Adaptable
- Maintaining confidentiality
- Reliable team player
- Electronic medical records
- Compassionate caregiver
- Appointment setting
- Trustworthy companion
Affiliations
Licensed by State of Michigan
Member American Associate of Medical Assistants (AAMA)
Certification by American Heart Association for CPR & First Aid
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
Beacon Health System
04.2023 - Current
Registered Medical Assistant
Bronson Hospital
08.2014 - 02.2023
Registered Medical Assistant
Family Health Center
06.2012 - 08.2014
Student Intern
Borgess Cardiology
04.2012 - 06.2012
Patient Registrar
Accretive Health
10.2011 - 08.2012
Loan Officer
Consumers Credit Union
03.2003 - 08.2011
No Degree - Medical Assisting
Everest Institute
Associate of Arts - Business
Davenport University
High School Diploma -
Cadillac High School
Honor roll recicipent
Everest Institute 3.8 GPA
98% on Michigan State Exam
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