Debbiean Laird
Summary
Accomplished Flight Attendant offering over 14 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Flight Attendant
U.S Airline/American Airline
03.2010 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Flight Attendant
Continental Airlines
05.2000 - 12.2009
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Customer Service Agent
ExpressJet Airlines
09.1996 - 06.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
Education
Associate of Science - Medical Laboratory Technology
Dover Business College - Clifton
Clifton, NJ07.2020
High School Diploma -
Walton High School
Walton, NY06.1994
Skills
- Passenger Safety Management
- Emergency Response Coordination
- Issue Resolution
- Crew Coordination
- Computer literacy
- Multilingual skills
- First Aid
- Emergency Care
- Regulatory Compliance
- CPR Certification
- Stress management
- Strong work ethic
Timeline
Flight Attendant
U.S Airline/American Airline
03.2010 - Current
Flight Attendant
Continental Airlines
05.2000 - 12.2009
Customer Service Agent
ExpressJet Airlines
09.1996 - 06.1998
Associate of Science - Medical Laboratory Technology
Dover Business College - Clifton
High School Diploma -
Walton High School
Similar Profiles
Anaceli ContrerasAnaceli Contreras
Customer Service/ Gate Agent at American AirlineCustomer Service/ Gate Agent at American Airline
ABDOULAYE SYABDOULAYE SY
Remote Customer Service Specialist at American AirlineRemote Customer Service Specialist at American Airline
Yolanda SaucedoYolanda Saucedo
Airline Customer Service Agent at American AirlineAirline Customer Service Agent at American Airline