Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Debbie K Suddarth

FRANKLIN,KY

Summary

Accomplished Operations Manager with a proven track record at First Horizon Bank, enhancing operational efficiency and customer satisfaction. Expert in banking relationship management and risk management policies, I significantly improved service delivery by implementing strategic improvements and fostering team development. Skilled in both leadership and financial advice, I drive results and exceed goals. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Virtual Banker

First Horizon Bank
Memphis, Tennessee
07.2021 - 06.2024
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Developed financial plans for customers based on their individual needs.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Modified, opened and closed customer accounts.

Operations Manager

First Horizon Bank
Portland, TN
06.2012 - 07.2021
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Collaborated with team leaders on quality audits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Shipping Clerk

S. R. Smith LLC
Portland, Tennessee
05.2003 - 05.2011
  • Verified shipping documents for accuracy.
  • Received and distributed incoming packages to designated departments or personnel.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Maintained inventory control system to ensure accurate tracking of all shipped items.
  • Conducted regular audits of warehouse operations for compliance with company policies and procedures.
  • Provided assistance in the loading and unloading process of goods from vehicles when necessary.
  • Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
  • Processed returns according to established guidelines.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
  • Managed hazardous material transportation following applicable regulations set forth by local authorities.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Obtained required documentation to process shipments and support movement.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.

Education

GED -

Western Kentucky University Adult Learning Center
Bowling Green, KY
08-1988

Skills

  • Banking relationship management
  • Opening accounts
  • Recordkeeping requirements
  • Mobile banking support
  • Financial advice
  • Due diligence
  • Reviewing documents
  • Risk management policies

Certification

I have Excel 1 & 2 taken around 2008

Timeline

Virtual Banker

First Horizon Bank
07.2021 - 06.2024

Operations Manager

First Horizon Bank
06.2012 - 07.2021

Shipping Clerk

S. R. Smith LLC
05.2003 - 05.2011

GED -

Western Kentucky University Adult Learning Center

Similar Profiles

CREATE PROFILE
Debbie K Suddarth