Debby Blakely
Sultan,WA
Summary
Outgoing, office/accounting professional that has years of experience providing customer service and accounting/office support.
Diverse background includes accounting assistance customer service, data entry, database management, administrative assistance and other clerical duties. Possess the confidence and patience to effectively communicate with thousands of customers from all cultures and economic levels. Superior multi-tasking ability allows for troubleshooting while using computer applications, maintaining a professional demeanor, researching, and resolving issues.
Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Cash Application Specialist
EXp Realty / Robert Half
Bellingham, WA
07.2018 - 09.2022
- Applied over 100 checks daily to corresponding files based on remittance details provided by various companies
- Used data entry skills to accurately document and input information to agent files
- Navigated multiple screens and systems within Microsoft Office as well banking systems
- Navigated multiple websites in order to obtain information
- Contacted various companies and agents in order to obtain proper information
Accounting Assistant
Robert Half / Forest Marketing Enterprises
Everett, WA
07.2016 - 05.2018
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Used accounting software to prepare daily, weekly and monthly financial reports.
- Applied proper codes to files to keep records organized and easily searchable.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Maintained accurate and complete documentation for financial department
- Prepared 30 - 40 checks and verified information for weekly check mailing/pickups
Accounting Assistant/Sales Administrator and Front Desk Coordinator
Office Team / Longacre Racing
Lynnwood, WA
04.2016 - 06.2016
- Performed Data Entry using Excel Spreadsheets
- Entered orders and updated customer information in their database (Visual Mfg)
- Entered AP and AR invoice information into their database (Visual Mfg)
- Answered and routed 10 -20 calls daily using their multi-line phone system
- Performed miscellaneous general office duties such as copying, distributing mail and faxes, filing and restocking supplies
Administrative Assistant
Office Team, Harris Hart Hoffman Construction
Everett, WA
02.2016 - 03.2016
- Provided administrative assistance and completed day to day general office activities
- Assisted 5 employees with office generated materials like PTPs, equipment checklists, red/yellow danger signs and foreman daily logs
- Filed daily/weekly project daily reports to general contractor
- Tracked/sent payroll hours for 5 employees weekly to main office
- Tracked weekly project hours, employee time off/absences
- Assisted with Tracking of project logs such as RFIs, submittals, change orders, etc.
Data Entry Specialist / Intake Specialist
Office Team / Premera Blue Cross
Mountlake Terrace, WA
10.2015 - 02.2016
- Provided data entry ( entering policy data into system, emailing, copying, scanning etc.)
- Compiled data and reviewed information for accuracy prior to input for 10 - 25 files daily
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Developed reputation for being efficient with high levels of accuracy.
Billing Customer Service Representative
Office Team / Vertifore
Bothell, WA
04.2015 - 09.2015
- Combined billing and customer service experience by researching and resolving billing disputes, while providing excellent customer service on their inbound phone and email queues
- Received and posted payments from customers in several programs
- Added notes, create tasks, research account information, print invoices and attach emails to customer records using Oracle and Salesforce
- Helped handle 20 - 40 calls per day while maintaining 95% customer satisfaction and 0% abandoned calls
- Effectively answer customer’s inquiries via email and maintaining their spreadsheet of daily activity by utilizing by MS Office Skills
- Responded to customer requests, offering excellent support and tailored recommendations by researching data in SharePoint, Salesforce and Oracle 12
Accounting Assistant
Office Team / All For Kidz
Lynnwood, WA
12.2014 - 01.2015
- Provided administrative support (performing tasks such as data entry, filing, handling mail and basic bookkeeping), to their accounting department
- Data entry was completed in their database system (NAV) using information from Amazon Seller Central and E Bay as well as their own website
- Developed reputation for efficient administrative support with high levels of accuracy.
- Reviewed figures, postings and documents for up to 20 checks in order to verify correct entry, completeness and accuracy.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Customer Service Representative
Office Team / Fluke Networks
Everett, WA
12.2007 - 08.2014
- Interfaced with distributors, rep firms and customers in order to resolve issues and respond to questions regarding products and orders
- Conducted research and collaborated with technical experts and sales reps in order to fit customers with proper products for their needs
- Processed consumers' requests for technical assistance and labeled/archived orders for their order management team
- Reviewed, prioritized and took action upon all incoming communication including, email, 20 - 30 telephone calls, and internal correspondence
- Utilized excellent command of English grammar, spelling, and punctuation to prepare documents and presentations using Word, Excel, PowerPoint, Outlook and SharePoint
- Facilitated smooth workflow by interacting with distributors, rep firms, customers and other teams
- Responsible for keeping customers’ information verified, edited and modified in Onyx, Oracle, and Salesforce
- Diligently completed all assigned tasks, working overtime as needed resulting in permanent placement at Fluke
Education
Bachelors - Business Administration and Allied Health
Centura College
2013
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Team Player
- Active Listening
- Multitasking Abilities
Timeline
Cash Application Specialist
EXp Realty / Robert Half
07.2018 - 09.2022
Accounting Assistant
Robert Half / Forest Marketing Enterprises
07.2016 - 05.2018
Accounting Assistant/Sales Administrator and Front Desk Coordinator
Office Team / Longacre Racing
04.2016 - 06.2016
Administrative Assistant
Office Team, Harris Hart Hoffman Construction
02.2016 - 03.2016
Data Entry Specialist / Intake Specialist
Office Team / Premera Blue Cross
10.2015 - 02.2016
Billing Customer Service Representative
Office Team / Vertifore
04.2015 - 09.2015
Accounting Assistant
Office Team / All For Kidz
12.2014 - 01.2015
Customer Service Representative
Office Team / Fluke Networks
12.2007 - 08.2014
Bachelors - Business Administration and Allied Health
Centura College
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