Summary
Overview
Work History
Education
Skills
Timeline
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Debra Darosa

East Providence,RI

Summary

Proven leader with experience at McDonalds, adept in customer service and problem-solving. Excelled in staff training, boosting team performance, and ensuring high standards of cleanliness and safety compliance. Skilled in cash handling and fostering a positive work environment, significantly enhancing customer satisfaction and operational efficiency. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Shift Manager

McDonalds
10.2009 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Environmental Services Housekeeper

Bradley Hospital
06.2018 - 06.2019
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Paraprofessional

Institute For Labor Studies & Research
1540 Pontiac Ave. Suite A Cranston, RI 02920
2024

Diploma -

East Providence High School
East Providence, RI
2012

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Staff Motivation
  • Opening and closing procedures
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Team Development
  • Delegating Work
  • Quality Assurance
  • Inventory Control
  • Documentation And Reporting
  • Safety Compliance
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Safety Procedures

Timeline

Environmental Services Housekeeper

Bradley Hospital
06.2018 - 06.2019

Shift Manager

McDonalds
10.2009 - Current

Paraprofessional

Institute For Labor Studies & Research

Diploma -

East Providence High School

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Debra Darosa