Debby D N Nyarko
Flemington,USA
Summary
Friendly and energetic, bringing safety-oriented nature and strong record of success in working environments. Dedicated to supporting residents with day-to-day and special needs. Excellent leadership and problem-solving abilities focused on maintaining structured setting.
Experienced with strategic planning, organizational leadership, and stakeholder management. Utilizes collaborative approach to drive team performance and achieve company objectives. Track record of effectively managing resources and navigating complex challenges to deliver sustained growth.
Overview
14
14
years of professional experience
Work History
Executive Director of Residential Services
Allies Inc
03.2025 - Current
- Provide strategic leadership and operational oversight for all residential and community-based programs, ensuring high-quality service delivery and compliance with regulatory standards.
- Develop organizational goals, manage budgets, and oversee staffing, training, and performance evaluation across multiple departments.
- Strengthen stakeholder relationships, including families, government agencies, and community partners.
- Lead quality-improvement initiatives that enhance resident satisfaction, staff retention, and overall program performance.
- Led strategic initiatives to enhance organizational effectiveness and drive mission alignment.
- Directed cross-functional teams to implement operational improvements and optimize resource allocation.
Assistant Director of Residential Services
Allies Inc
09.2019 - Current
- Ensures that the health and medical needs of individuals are being met.
- Acts as a liaison between the individuals, community members, agency and DDD.
- Available to residential staff for consultation regarding programming, service delivery to individuals receiving services and policy and procedures.
- Organizes and attends Program Manager and Management meetings.
- Reviews residential staffing and employee relations issues with Human Resources.
- Oversees/Monitors residential budgets.
- Ensures that Policy and Procedures with regards to the Division of Developmental Disabilities are followed.
Floating Manager
Allies Inc
01.2021 - 09.2022
- Served as an on-call/reserve manager across several residential programs, providing leadership, crisis management, and continuity of operations.
- Ensured compliance with care plans, staffing ratios, health/safety procedures, and documentation standards.
- Trained and supported DSPs and new staff members during transitions or coverage needs.
- Assisted in resolving resident concerns, family communication, and behavioral support implementation.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Facilitated regular training sessions to enhance team skills and ensure compliance with industry standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
DSP
Allies Inc
09.2019 - 01.2021
- Provided direct care and support to individuals with developmental and intellectual disabilities in residential settings.
- Assisted with daily living skills, medication administration, community integration, and personal-goal achievement.
- Documented progress notes, incident reports, and medical information accurately and promptly.
- Promoted independence, dignity, and safety while maintaining a person-centered approach.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
CHHA
Fellowship Senior Living
04.2019 - 09.2019
- Maintains a safe secure and healthy client by following asepsis standards and procedures.
- Assists clients by providing personal services such as, dressing and grooming.
- Protects the home care agency by adhering to professional standards, home care policies and procedures.
CHHA
The Chelsea at Brookfield
10.2018 - 03.2019
- Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing.
- Collected vital signs, recording blood pressure, pulse and temperature.
- Recognized emergency situations and managed following procedures.
Loan Officer and Customer Service
Ghana Commercial Bank
09.2015 - 08.2018
- Respond to customers request and queries
- Processing of remittances for payment
- Offering investment advice to customers
- Marketing of the bank's products and services
- Processing of cheques
- Establishing and liquidation of time deposits
- Meet with loan candidates to explain options and answer questions.
- Act as a salesperson, persuading clients to obtain loans from their institutions rather than anywhere else.
- Help clients through the process of applying for loans
Customer Service Personnel
MTN Ghana Limited
06.2014 - 10.2014
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Internship Student
Nyaho Medical Centre
02.2012 - 02.2012
- Records Management
Education
Master of Science (M.S.) - NPLPHM
PCOM
Philadelphia, PA05.2024
Certification - Addiction and counseling
WCCC
Washington, New Jersey05.2022
Bachelor of Science (B.S.) - Banking and finance
Central university college
07.2015
Skills
- Conflict Resolution
- Budget Management
- Customer Service Orientation
- Quality Assurance
- Active Listening
- Multitasking
- Operational Requirements
- Effective Communication
- Community engagement
- Program management
- Strategic planning
- Project management
LANGUAGE
English - Fluent
Timeline
Executive Director of Residential Services
Allies Inc
03.2025 - Current
Floating Manager
Allies Inc
01.2021 - 09.2022
DSP
Allies Inc
09.2019 - 01.2021
Assistant Director of Residential Services
Allies Inc
09.2019 - Current
CHHA
Fellowship Senior Living
04.2019 - 09.2019
CHHA
The Chelsea at Brookfield
10.2018 - 03.2019
Loan Officer and Customer Service
Ghana Commercial Bank
09.2015 - 08.2018
Customer Service Personnel
MTN Ghana Limited
06.2014 - 10.2014
Internship Student
Nyaho Medical Centre
02.2012 - 02.2012
Certification - Addiction and counseling
WCCC
Bachelor of Science (B.S.) - Banking and finance
Central university college
Master of Science (M.S.) - NPLPHM
PCOM