Debby Nilest

• Increased client satisfaction by effectively managing brokerage operations and addressing customer concerns.
• Spearheaded initiatives aimed at improving overall operational efficiency within the brokerage department.
• Developed comprehensive training programs for continuous broker skill enhancement and knowledge acquisition.
• Improved operational efficiency with the development of new policies and procedures for brokerage staff.
• Collaborated with cross-functional teams to foster a cohesive working environment focused on achieving company goals.
• Optimized resource allocation by conducting regular performance evaluations of brokers and reallocating workloads accordingly.

• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
• Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
• Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
• Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
• Developed and monitored key performance indicators to track impact of lean initiatives on operational performance.
• Met production targets and tight deadlines by collaborating closely with team members.

• Provided exceptional customer service to strategic clients, resolving issues quickly and ensuring long-term partnerships.
• Lawfully cleared merchandise through US Customs per client and government requirements.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
• Stayed abreast of regulatory changes impacting US Customs enforcement and other import impacted agencies.

Processed the movement of various aircraft parts to and from UPS gateways and vendors.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Utilized exceptional writing, editing, and proofreading skills to produce the first usable Brokerage rating user manual.

• Followed all company policies and procedures to deliver quality work.
• Provided exceptional customer service, resolving issues quickly and ensuring long-term partnerships.
• Lawfully cleared merchandise through US Customs per client and government requirements.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
• Stayed abreast of regulatory changes impacting US Customs enforcement and other import impacted agencies.

• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Scanned, filed, and transmitted various documents and adhered to digital filing procedures.
• Checked accuracy and completeness of documents to identify deficiencies and recommended corrective actions.

• Assisted customers in various aspects of international shipping from the preparation of documentation to tracing and shipment resolution..
• Extensive Courtesy Plus training used to develop interpersonal skills.