Deborah (Debby) Wade
El Dorado,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
Work History
Service Lane Manager
Thompsons Toyota
Placerville, CA
2023 - Current
- Provided leadership support to team members during peak times or when additional assistance was needed.
- Monitored employee performance to ensure adherence to company standards.
- Monitored customer feedback to identify areas for improvement in the service lane operations.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Collected deposits or payments and arranged for billing.
Cashier Assistant Manager
Mother Lode Mini Mart
Placerville
1981 - 1998
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Ensured compliance with relevant laws and regulations related to cash handling operations.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
Service Advisor
Thompsons Auto Group
Placerville
1998 - 1999
- Greeted customers and addressed their needs in a professional manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
Business Office /Service Advisor/
Shehadi Motor/Cadinale Automotive/Jim Bagan Toyota
South Lake Tahoe
1999 - 2022
- Prepared bank deposits for daily cash receipts.
- Organized and filed documents related to accounts receivable, accounts payable, payroll and other business transactions.
- Reconciled discrepancies between accounting records and bank statement balances monthly.
- Answered telephone calls from customers regarding billing inquiries or payment issues.
- Processed invoices, payments and deposits in an accurate and timely manner.
- Performed data entry tasks such as updating customer information in the system.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Prepared invoices for payment processing for approved warranty claims.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Processed lien releases on existing titles according to established timelines.
- Processed title applications for new vehicles or transfers of ownership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
High School Diploma -
El Dorado High School
Placerville, CA06-1985
Skills
- Workflow Optimization
- Staff Management
- Process Improvement
- Schedule Management
- Customer Service
- Active Listening
- Needs Assessment
- Scheduling and Coordinating
- Administration and Reporting
- Reliability
- Professional and Courteous
- Time Management
- Self Motivation
- Documentation And Reporting
- Positive Attitude
- Computer Skills
Certification
- Toyota Assistant Service Manager Master
- Toyota Warranty Master
- Toyota Rental Manager Master
References
References available upon request.
Timeline
Service Lane Manager
Thompsons Toyota
2023 - Current
Cashier Assistant Manager
Mother Lode Mini Mart
1981 - 1998
Service Advisor
Thompsons Auto Group
1998 - 1999
Business Office /Service Advisor/
Shehadi Motor/Cadinale Automotive/Jim Bagan Toyota
1999 - 2022
High School Diploma -
El Dorado High School
- Toyota Assistant Service Manager Master
- Toyota Warranty Master
- Toyota Rental Manager Master
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