Raymond Yeung

Oversee 44 Panda Express locations and 13 Raising Cane's (its alternative concept) operations in Hawaii, Alaska and Guam. Direct and inspire area coaches at both concepts to achieve People, Guest and Financial Results. Accountable for all stores within the region including people (hiring and staffing), financial results (including new store growth and revenue and sales growth), profitability, maintenance, safety and security and personnel affairs.

Specific Responsibilities include but not limited to the following:

• Lead and inspire all store team members to deliver best-in-class operations
• Identify areas of opportunity, hold accountable, and celebrate successes in the stores
• Ensure store activities and operations align with Panda Express and Raising Cane's vision, mission, and core values
• Oversee regional growth through strategic planning, market research, and competitive analysis.
• Oversee regional training, marketing, recruiting, and facilities support to assist and enhance store performance
• Standardize operational procedures across all regional locations to ensure consistency in quality and performance.
• Project expenditures for the region through cost analysis and effective budget management.
• Collaborate with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
• Provide regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.

Business Unit Team Support:

• Lead and develop the leadership team to support Panda Express and Raising Cane’s company store needs and growth plans
• Identify current needs and gaps to direct support from the Business Unit team to achieve desired results
• Provide insight and feedback on the effectiveness of store programs, systems, and tools
• Drive and execute the introduction of new operational concepts, food products, equipment, and technology
• Set team and individual KPIs and provided regular, actionable feedback.
• Build a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
• Mentor and coach area leadership and operational teams to foster productive and engaging work environment.
• Analyze business operations and implement strategies to improve operational cohesiveness.
• Establish and monitor quality assurance standards to achieve operational excellence.
• Analyze customer feedback and identify areas for improvement to drive business success.
• Define, implement, and revise operational policies and guidelines.
• Handle problematic customers and clients to assist store-level employees and maintain excellent customer service.
• Interact well with customers to build connections and nurture relationships.

Oversee the operations of a specific store.

• Supervised staff, ensured exceptional customer service and product quality, managed store finances and safety.
• Set goals for all employees, coached and counseled, and was responsible for hiring, training and scheduling.
• Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
• Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
• Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
• Promoted excellent customer service with thorough staff training and ongoing coaching sessions.

Trainer:

Responsible for improving employee performance and skills, and ensuring that employees were aligned with company policies and procedures.

Trainer responsibilities included but were not limited to:

• Designing training courses; identify training needs through job analysis, appraisals, and consultation with managers and HR and design training programs to meet those needs.
• Leading training sessions for new and existing employees.
• Assessing training impact; evaluate learner progress and adjust training programs as needed. Provide constructive feedback and monitor performance.
• Providing mentorship.
• Organizing training materials, lessons, and courses to help learners retain information.
• Communicating with participants: Use strong communication and interpersonal skills to attract and maintain attention, and to shift the focus of learners.

• Oversaw and managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Maintained day-to-day financial controls
• Created and managed staff schedules
• Interviewed, hired, trained and monitored performance of staff
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Exercised proper food handling, equipment maintenance and facility management
• Ensured health and safety inspections and standards were met
• Set the tone for the fun, family environment in the restaurant