Debhora Castaneda
Moreno Valley,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate
Venderflex
Moreno Valley, California
11.2021 - 04.2022
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Customer Service Representative
3D U-Ace
Fontana, California
02.2019 - 08.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Shipping and Receiving Clerk
JETRO
Jurupa Valley , California
12.2017 - 07.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked in/out drivers and filled out proper forms such as bill of lading.
Office Clerk Assistant
Lineage Logistics LLC
Jurupa Valley , California
04.2017 - 11.2017
- Assisted CSRs by pulling documentation and organizing files for review.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Ran daily reports to ensure company numbers where adequate.
Education
Associates Degree in Business Management
Platt College - Riverside
Riverside, CA06.2015
Skills
- Bilingual
- Motivated Team Player
- Willing to Learn
- Efficient and Detail-Oriented
- Report Creation
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Venderflex
11.2021 - 04.2022
Customer Service Representative
3D U-Ace
02.2019 - 08.2019
Shipping and Receiving Clerk
JETRO
12.2017 - 07.2018
Office Clerk Assistant
Lineage Logistics LLC
04.2017 - 11.2017
Associates Degree in Business Management
Platt College - Riverside
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