Debhra Johnson
Fort Worth,TX
Summary
Organized and detail oriented with 30 years accounts payable/receivables experience. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounts payable with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Accounting Specialist
Standard Utility Construction
01.2022 - Current
- Handle all account payables including per diem's, claims, workers comp claims, vendors for supply and fleet.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements for supply and fleet departments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Used Jonas entering all payable transactions
- Scanned documents into our payables file
- Ensuring invoices have PO's and coding is correct
- Set up vendors in Jonas as well as new employees for per diem's.
- Weekly check batches as well as weekly ACH batches.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Level 1 Technician
Bandera Networks
08.2021 - 01.2022
- Installed and configured smart home devices such as thermostats, smart plugs, light switches and front door locks.
Property Manager
Gin Creek Ranch
10.2017 - 08.2021
- Responsible for renting of 4 cabin homes
- Advertising for the Ranch when cabins come available
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Processing of rental applications and verifying the information
- Communicating with prospective and current renters
- Collecting rent and utilities
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Staging of 2 cabins that are rented as furnished and inspecting furniture and appliances for any damage or cleaning that is needed
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- This was our business and it is now sold
Customer Service Trainer/Lead Bridal Consultant
Bed Bath & Beyond
08.2014 - 05.2019
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Collaborated with sales department to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies, services and products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assistant Manager
Ace Hardware
07.2012 - 06.2014
- Responsible for opening & closing duties
- Maintained cashier reports daily
- Communicated with owner daily of any issues
- Made daily deposits on behalf of Store manager
- Provided excellent customer service to all customers in a timely matter
- Managed daily reports of transactions
- Trained new employees on store processes and procedures
- Enforced company policies and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Accounting Manager
Reata Restaurant
01.2002 - 04.2012
- Responsible for all accounts payable and receivable.
- All aspects of month end reports and procedures.
- Contact with vendors in obtaining proof of deliveries and any issues with statements.
- Proficient with Microsoft Dynamics Great Plains accounting software.
- Implemented a new system of entering the daily cash reports from all restaurants into Great Plains without having to use excel.
- Processed 1099's and reported to IRS.
- Weekly check runs and weekly invoicing of house accounts.
- Maintained all files.
- Collected payments
- Daily deposits
- Sent out monthly statements to clients
- Worked closely with restaurant management and president
- Set up new vendors as necessary
- Responsible for 3 restaurants that opened up during the FTW Stock Show and Rodeo (all accounting procedures)
- Managed journal entries, collection efforts, and reconciliations.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Established and checked coding procedures, monitored reports and updated internal files.
Account Specialist
Crescent Machinery
05.1999 - 01.2002
- Responsible for large vendor accounts
- Responsible for SW regional expense accounts
- Weekly check runs
- Worked with vendors on statements
- Kept files maintained
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
Accounting Clerk
Redman Homes
04.1989 - 05.1999
- Accounts receivable and accounts payable.
- Warranty department.
- Typed up titles that were sold to dealers.
- Reported to Texas HUD all serial numbers/tags of each mobile home.
- Worked with finance companies and dealers.
- Prepared deposits.
- Daily mail run.
- Weekly check runs.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables.
- Analyzed and verified employee expense reports for accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Reception duties as backup when needed.
- Communicated with dealers on getting parts and service calls scheduled.
Education
High school diploma -
Burleson High School
Burleson, TXSkills
- Microsoft Word
- Account Reconciliation
- Verbal and Written Communication
- Attention to Detail
- Monthly Financial Statements
- Expense Reports
- Microsoft Office
- Collections and Invoice Processing
- Accounting Systems and Software
- Discrepancy Research
- Data Entry and 10-Key
- Microsoft Excel
- Month-End Documentation
- GL and Journal Entries
Additional Information
- Authorized to work in the US for any employer
Timeline
Accounting Specialist
Standard Utility Construction
01.2022 - Current
Level 1 Technician
Bandera Networks
08.2021 - 01.2022
Property Manager
Gin Creek Ranch
10.2017 - 08.2021
Customer Service Trainer/Lead Bridal Consultant
Bed Bath & Beyond
08.2014 - 05.2019
Assistant Manager
Ace Hardware
07.2012 - 06.2014
Accounting Manager
Reata Restaurant
01.2002 - 04.2012
Account Specialist
Crescent Machinery
05.1999 - 01.2002
Accounting Clerk
Redman Homes
04.1989 - 05.1999
High school diploma -
Burleson High School
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