Debi Deno
Green Bay,WI
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wisconsin Public Service Inc.
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Manager
GBS Retail
04.2014 - 11.2022
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Approved regular payroll submissions for employees.
- Directed staff and managed monthly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Food Service Worker
Green Bay Public Schools
09.2013 - 04.2014
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
UWGB
Green BaySkills
- Managing Cash Register
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Staff Management
- Managing Terminations
- Reconciling Cash Drawers
- Overseeing Employees
- Budgeting and Resource Management
Timeline
Customer Service Representative
Wisconsin Public Service Inc.
12.2022 - Current
Manager
GBS Retail
04.2014 - 11.2022
Food Service Worker
Green Bay Public Schools
09.2013 - 04.2014
UWGB
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