Debi Gonzales
Hanford,CA
Summary
Dynamic safety professional with extensive experience at Randstad USA, specializing in workplace inspections and safety audits. Proven track record in reducing workplace accidents through effective hazard identification and safety training. Strong problem-solving skills and a commitment to compliance with OSHA regulations drive continuous improvement in safety programs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Regional Safety Supervisor
Randstad USA
07.2022 - Current
- Implemented safety protocols across multiple sites to ensure compliance with OSHA regulations.
- Conducted risk assessments to identify hazards and develop mitigation strategies.
- Facilitated safety training sessions for staff, enhancing awareness and preparedness.
- Monitored incident reports, analyzing trends to improve workplace safety measures.
- Collaborated with management to integrate safety initiatives into operational processes.
- Developed comprehensive safety policies, aligning practices with industry standards and best practices.
- Led audits of safety programs, ensuring continuous improvement and regulatory compliance.
- Fostered a culture of safety through communication and engagement with team members across regions.
- Reduced workplace accidents through conducting thorough hazard assessments and implementing proactive measures.
- Evaluated the effectiveness of existing safety programs, making recommendations for improvements as needed.
- Reviewed contractor safety programs to ensure alignment with company expectations before granting access to job sites or facilities.
- Maintained open communication channels between management and staff, addressing concerns promptly to maintain a culture of trust around safety matters.
- Enhanced employee safety awareness by organizing regular safety meetings and workshops.
- Led incident investigations and root cause analyses to prevent future occurrences of similar events.
- Conducted regular site inspections to identify potential risks and address them proactively.
- Collaborated with internal teams to streamline workflows and improve overall claims management processes.
- Utilized claims management software to track progress and maintain accurate records of all transactions.
Operations Manager /Area Safety Manager
Spherion Staffing
03.2011 - 06.2022
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Supervised team performance, providing coaching to improve service delivery and productivity.
- Implemented cost-saving initiatives through vendor negotiation and resource optimization.
- Analyzed workflow data to identify areas for improvement, driving process enhancements across departments.
- Coordinated cross-functional teams to ensure seamless project execution and adherence to timelines.
- Facilitated regular operational reviews, assessing key performance indicators to inform decision-making processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined safety training processes, enhancing onboarding effectiveness for new employees across multiple sites.
- Developed and implemented comprehensive safety training programs for employees, resulting in fewer accidents and injuries.
- Managed the investigation of workplace incidents, ensuring accurate documentation and timely reporting to relevant authorities.
- Investigated incidents, determining root causes and implementing corrective actions.
Human Resource Director /Director of Safety and Security
McLellan Equipment
04.2004 - 04.2010
- Directed strategic initiatives to enhance operational efficiency and drive company growth.
- Implemented cost-saving measures resulting in improved budget management and resource allocation.
- Led cross-functional teams to optimize project execution, ensuring timely delivery of equipment solutions.
- Established key performance indicators to monitor progress and evaluate team effectiveness.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established metrics for evaluating safety program effectiveness, driving continuous improvement initiatives.
- Collaborated with external agencies to align company practices with local safety laws and standards.
- Analyzed incident reports to identify trends and improve safety measures across the organization.
- Trained staff on emergency response procedures, fostering a culture of safety awareness.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Conducted regular security audits and drills, ensuring preparedness for potential emergency situations and maintaining a well-trained workforce.
- Reduced workplace accidents by fostering a culture of safety awareness through ongoing communication and education initiatives.
- Ensured compliance with regulatory requirements through meticulous record-keeping practices and timely submissions of required documentation to relevant authorities.
Workers Compensation Coordinator
Visalia Medical Clinic
08.1998 - 06.2004
- Managed workers' compensation claims by coordinating communication between medical staff and insurance providers.
- Ensured compliance with state regulations regarding workers' compensation processes and documentation requirements.
- Developed training materials for staff on best practices in handling workers' compensation cases.
- Facilitated timely resolution of disputes by mediating between employees and insurance representatives.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in training new workers on operational procedures and safety protocols.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Negotiated favorable contract terms with vendors for benefit services, resulting in significant cost savings for the organization.
Claims Examiner
Superior National Workers Compensation
08.1993 - 09.1998
- Analyzed claims to determine eligibility and compliance with policy guidelines.
- Reviewed and processed complex insurance claims, ensuring accuracy in documentation.
- Collaborated with internal teams to resolve discrepancies and expedite claim resolutions.
- Mentored junior examiners on best practices for claims assessment and processing.
- Implemented new software tools to improve tracking and management of claims data.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Mitigated fraud risks by identifying suspicious patterns in claims data and escalating concerns to appropriate teams for further investigation.
- Examined photographs and statements.
- Achieved streamlined communication between departments by collaborating closely with underwriters, agents, and other stakeholders throughout the claims handling process.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Directed claims negotiations within allowable limit of $10,000.00 and supported successful litigations for advanced issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Directed and coordinated various investigations conducted by field investigation team.
- Maintained contact with claimants and attorneys to determine treatment status.
Education
High School Diploma -
Hanford High School
Hanford, CASkills
- Workplace inspections
- Safety audits
- Construction safety
- Behavior-based safety
- Hazard identification
- Electrical safety
- Hazard communication
- Personal protective equipment
- Accident investigation
- Safety training
- Lockout and tagout
- Confined space entry
- Excavation safety
- Incident management
- Powered industrial trucks
- Injury prevention
- Machine guarding
- Fall protection
- Heat stress prevention
- Safety program development
- Claims evaluation
- Risk identification
- Regulations and compliance
- OSHA rule enforcement
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Collaborated with team of 6 in the development of Risk Connect.
- Achieved Certificate by completing Osha 30 hr with accuracy and efficiency.
- OWOW Champion / Lean Leadership for the Risk / Safety Team
- Collaborated with team of 3 in the development of Workers Comp medical software for the department.
- Supervised team of 176 staff members.
- Promoted to Operations Manager after 1 years with the company.
- Reduced operational expenses by 50% by streamlining branch operations.
- Increased company market share by 40% in just 8 months.
Certification
- Osha 6 hr. Certification
- Lockout / Tagout Certification
- Hazardous Communication
- Fall Protection
- PPE
Languages
English
Full Professional
Timeline
Regional Safety Supervisor
Randstad USA
07.2022 - Current
Operations Manager /Area Safety Manager
Spherion Staffing
03.2011 - 06.2022
Human Resource Director /Director of Safety and Security
McLellan Equipment
04.2004 - 04.2010
Workers Compensation Coordinator
Visalia Medical Clinic
08.1998 - 06.2004
Claims Examiner
Superior National Workers Compensation
08.1993 - 09.1998
High School Diploma -
Hanford High School