Debi North
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
38
38
years of professional experience
Work History
Hairdresser / Owner / Retired
Hair N Stuff Designs
05.1986 - 09.2024
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Answered phone calls and emails to schedule client appointments.
Customer Service
Pottery Barn
06.2012 - 09.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Enhanced customer service by efficiently managing COVID-19 hotline operations.
Education
High School Diploma -
Springfield South High
Springfield ,Ohio06-1972
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Appointment scheduling
- Cleaning and sanitizing
- Client consultation
- Creative coloring
- Supply management
- Salon marketing
- Sanitation practices
- Service coordination
- Continuing education
- Chemical application
- Social media promotion
- Foils and balayage
Accomplishments
- Selected as “Employee of the Month” for attention to detail and outstanding customer service.
Timeline
Customer Service
Pottery Barn
06.2012 - 09.2021
Hairdresser / Owner / Retired
Hair N Stuff Designs
05.1986 - 09.2024
High School Diploma -
Springfield South High
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