Debi Pulido
Blaine,WA
Summary
Skilled in data entry and customer service, I significantly enhanced document management efficiency at Birch Bay Resort and improved patient satisfaction at Rite Aid. A dedicated team player, I excel in organizing and prioritizing tasks to streamline operations and support team objectives, demonstrating a positive attitude and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Office Assistant
Birch Bay Resort
06.2017 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Collected and entered monthly rent payments.
Pharmacy Assistant
Rite Aid
03.2014 - 01.2017
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
Education
Certificate Of Completion - Business And Office
BTC
Bellingham, WA06.1999
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- File Organization
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Excel spreadsheets
- File Maintenance
- Filing and data archiving
- Valid Driver's License
- Supply Restocking
- Multi-line phone proficiency
- Payment Processing
Timeline
Office Assistant
Birch Bay Resort
06.2017 - 07.2024
Pharmacy Assistant
Rite Aid
03.2014 - 01.2017
Certificate Of Completion - Business And Office
BTC
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