DEBI SCADDEN
Herriman
Summary
Motivated and thorough genealogy student at Brigham Young University with 700+ hours of genealogical research and analysis. Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
10
10
years of professional experience
Work History
Intern Genealogical Researcher
Wilford Woodruff Papers
09.2024 - 12.2024
- Utilize quality methodology practices to identify and record unknown people on the project database
- Independently manage time and workload expectations to meet project objectives remotely
- Identify conflicting information from original documents to information supplied utilizing AI
Customer Resolution Officer
JetBlue Airways Corporation
11.2016 - 02.2021
- Remotely resolved time-sensitive customer concerns and complaints regarding disability accommodations, unique travel preparations, and adverse traveling conditions
- Coordinated solutions with multiple airport managers, family members, and company service providers to meet the needs of all parties involved
- Ensured company compliance with ACAA (The Air Carrier Access Act) and the DOT (Department of Transportation)
Loyalty and Rewards Program Specialist
JetBlue Airways Corporation
04.2015 - 02.2021
- Remotely collaborated with members of company’s loyalty program to resolve concerns
- Served as supervisor for escalated concerns with ability to make exceptions to company directives when warranted
- Successfully managed complex databases and systems; regularly assisted coworkers in navigating company procedures
Education
Bachelor of Arts - Family History & Genealogy
Brigham Young University
Provo, UT04.2025
Skills
- Databases: FamilySearch, Ancestry, FindMyPast, GenealogyBank, Newspaperscom, Fold3, Roots Magic, Sabre Interact, Avaya
- Software: Google Docs, Microsoft Suite, Credit Card Tool, Trip Archive, Visio, Enterprise Systems (JetBlue)
- Punctual
- Teamwork and collaboration
- Multitasking and organization
- Goal-oriented mindset
- Problem-solving
- Attention to detail
- Interpersonal and social skills
- Creative and resourceful
- Research and analysis
- Initiative
Accomplishments
- Collaborated with team of 12 in the identification of individuals with sourced information for the Wilford Woodruff Papers Project.
Publications
- Roots Tech2023,2024 and2025, Salt Lake City, Utah.
- Member of the National Genealogical Society
- Member of New England Historical Genealogical Society
Carol Cornwall Madsen 2024 Award for Latter-day Saint Women's History
Researched, consulted with professionals, and wrote paper regarding the messages given to Latter-day Saint women and youth during the 1970s.
Timeline
Intern Genealogical Researcher
Wilford Woodruff Papers
09.2024 - 12.2024
Customer Resolution Officer
JetBlue Airways Corporation
11.2016 - 02.2021
Loyalty and Rewards Program Specialist
JetBlue Airways Corporation
04.2015 - 02.2021
Bachelor of Arts - Family History & Genealogy
Brigham Young University
Similar Profiles
Matthew GonzalezMatthew Gonzalez
Marketing Intern at Wilford Woodruff PapersMarketing Intern at Wilford Woodruff Papers
Daniel KearnsDaniel Kearns
Farm Assistant/Tractor Driver at Wilford Ltd Dairy FarmFarm Assistant/Tractor Driver at Wilford Ltd Dairy Farm
Tarryn JohnsonTarryn Johnson
Medical Records Specialist at Wilford Hall Ambulatory Surgical CenterMedical Records Specialist at Wilford Hall Ambulatory Surgical Center