Debi Stickeler, MA, CPC

Created a forward moving, solution oriented coaching practice. Encourage development of relevant skills to help overcome specific concerns. Emphasize the power in taking personal responsibility with clear non-judgmental support that not only educates but expands self-worth. Creating new pathways with a positive forward moving consciousness is an important part of this work.

• Provide feedback on individual actions, behaviors and verbal responses
• Conduct crisis counseling sessions when appropriate
• Work with clients contemplating divorce or separation
• Recommend material for self care
• Create individualized plans and monitored progress towards set objectives.
• Provide guidance to participants in order to help them develop their skills and achieve desired goals.

Implemented fundraising ideas while working closely with schools to produce positive fundraising results thus creating repeat business and developing long-term relationships with regular customers .

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Ensured compliance with all applicable laws related to charitable giving.
• Increased sales by 17% over a two-year period

Maintained full knowledge of bar and menu items while collecting customer feedback and made process changes to exceed customer satisfaction goals. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Addressed customer service inquiries in a timely and accurate fashion while serving each guest with a sincere, positive, pleasant and enthusiastic attitude.

• Planned and updated menus to capitalize on changing trends in customer preferences
• Collected food, wine and appetizer orders from patrons and promoted upsell items to drive revenue
• Supported servers by preparing specialty drinks for patrons in all areas of the restaurant
• Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events
• Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise

Co-owner and Office Manager of successful Landscape Business in San Francisco. Opened, assigned and managed new client accounts. Researched and resolved billing and invoice problems. Worked closely with Co-Owner who designed and maintained landscaping.

• Monitored landscape projects to stay aware of the progress of the work
• Resolved inspection deficiencies promptly
• Cultivated and maintained strong relationships with customers to maximize business success
• Assisted in scheduling weekly project deadlines and tasks
• Monitored daily schedules to ensure timely task completion for each site